Kathi avery
Swift Transportation
Central Square,NY
11
years of professional experience
Results-driven Parts Manager skilled in customer service, inventory management, and safety compliance. Proven track record of enhancing customer satisfaction and operational efficiency.
Work History
Parts Manager
6 Years 5 Months- Manage inventory levels to ensure timely availability of parts for fleet maintenance.
- Performe daily operations of parts department, ensuring compliance with safety regulations and company policies and procedures
- Daily cycle counts on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Manage warranty claims efficiently by following company procedures and to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service manager and foreman to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provide excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Order parts for customers, repair shops and tire department, shop supplies, shop tools and equipment
- Followed efficient processes for parts ordering and distribution.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
Parts Associate
7 Months- Assisted customers in selecting appropriate components based on their needs.
- Ensured accurate order fulfillment by verifying part specifications and compatibility.
- Maintained a clean and neat parts counter and sales floor.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Adhered to company guidelines for performance and compliance.
- Maintained a clean, organized workspace to enhance productivity and facilitate easy access to required parts.
- Assisted customers with identifying correct parts for their vehicles, utilizing product knowledge and catalog resources.
- Increased overall customer satisfaction by providing knowledgeable assistance on part selection and troubleshooting issues.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at the end of business day.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Parts Leader
2 Years 7 Months- Managed inventory levels to ensure timely availability of critical parts.
- Trained team members on inventory management software and best practices.
- Led cross-functional meetings to align on supply chain performance goals.
- Enhanced customer service by ensuring accurate and prompt order fulfillment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
- Enhanced team productivity with regular training sessions on new inventory management software and techniques.
Education
High School Diploma
Skills
Inventory management
Ordering parts
Customer service
Invoice processing
Forklift operation
OSHA compliance
Dependable work ethic
Employee training
Management
Decision-making
Problem-solving
Hardworking and reliable
Flexible schedule
Timeline
Parts Manager
Swift Transportation
04.2020 - CurrentRead More
Parts Associate
STS Trailer
09.2019 - 04.2020Read More
Parts Leader
Swift Transportation
11.2015 - 06.2018Read More
Monticello High
High School Diploma
Read More