Kathia Rojas
Miami
Summary
Dedicated assistant manager with a proven track record in customer service and satisfaction. Skilled in inventory management and conflict resolution, committed to enhancing team collaboration and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Skechers
Miami
01.2023 - Current
Operations Associate
Kohls Department Store
Miami
11.2019 - 07.2022
- Packaged up damaged goods and shipped these items back to correct supplier.
- Observed packing operations to verify conformance to specifications.
- Gathered, organized and input information into digital database.
- Collaborated with peers and other business areas to leverage best practices.
Retail Sales Associate
Kohls Department Store
Miami
11.2019 - 07.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Informed customers of current store promotions to encourage additional sales purchases.
Hostess
Casavana
Miami
01.2019 - 10.2019
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for front counter.
Skills
- Customer Inquiries
- Inventory Maintenance
- Customer Loyalty
- Office Supplies and Inventory
- Bagging Items
- Folding Clothes
- Shipping Procedures
- Inventory management
- Staff supervision
- Conflict resolution
- Effective communication
- Team collaboration
- Employee performance evaluation
- Multitasking and organization
- Customer service and satisfaction
- Decision-making
- Sales monitoring
- Money handling
- Reporting and documenting
Languages
Bilingual, Spanish and English
Timeline
Assistant Manager
Skechers
01.2023 - Current
Operations Associate
Kohls Department Store
11.2019 - 07.2022
Retail Sales Associate
Kohls Department Store
11.2019 - 07.2022
Hostess
Casavana
01.2019 - 10.2019