Kathia Rojas

• Assisted in managing store operations and ensuring high customer satisfaction.
• Trained and mentored new staff on product knowledge and sales techniques.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Coordinated with other departments to ensure smooth flow of operations.
• Established processes for monitoring customer satisfaction levels.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.

• Delivered exceptional customer support in dynamic, high-demand settings.
• Increased check averages through effective upselling and menu recommendations
• Managed multiple tables while maintaining accuracy and efficiency
• Processed cash and card payments using POS systems
• Worked closely with team members to ensure smooth service and guest satisfaction

Provided high-quality guest service in a fast-paced, high-volume dining environment

• Utilized strong sales and upselling techniques to recommend menu items, beverages, and desserts, increasing check averages

Managed several tables at once, ensuring precision and efficiency.

• Maintained thorough knowledge of menu items, ingredients, and allergen information to confidently assist guests

• Accurately handled cash and credit transactions using POS systems

• Collaborated closely with kitchen and front-of-house team members to ensure timely service and guest satisfaction

• Resolved guest concerns professionally to ensure a positive dining experience