Kathiana Dambrevile
Jersey City,NJ
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Front End Lead Supervisor
Home Depot
09.2021 - Current
- Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and on hands reports.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Customer Care Representative
Odity US
10.2022 - 01.2023
- JIMMY CHOO client experience
- Assist client with their queries about the brand services and legacy
- Ensuring the luxury experience efficiently
- Updating and introducing clients to new seasons launched
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
Tutor
Self Employed Services
09.2021 - 09.2022
- Tutored children to read and understand French and English assignments
- Assisted parents updating legal documents using Microsoft Word.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Developed student confidence through positive reinforcement strategies.
- Taught students remotely using online video chat platform and other delivery channels.
- Responded to email and telephone requests to provide students with specific information.
- Maintained tutoring records to adjust instruction and update parents on student progress.
Bartender/Stewarding
Topgolf USA
09.2018 - 09.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
Bachelor of Science - Business And Managerial Economics
New Jersey City University
Jersey City, NJ06.2022
Associate of Science - Accounting
Rowan County College,
Mount Laurel, NJ06.2020
Skills
- Microsoft Office/ Excel/ Powerpoint
- Price Verifications
- Administrative Skills
- Product Merchandising
- Investigating Problems
- Staff Coaching and Training
- Cycle Counts and Audits
- Analyzing Profitability
- Team Supervision
- Retail Industry Experience
- Recruitment and Training
- Customer Experience Enhancement
- Credit and Cash Transactions
- Effective Planning
- Originality and Creativity
- Workflow Management
- Multilingual(English,French, Creole, Spanish)
Timeline
Customer Care Representative
Odity US
10.2022 - 01.2023
Front End Lead Supervisor
Home Depot
09.2021 - Current
Tutor
Self Employed Services
09.2021 - 09.2022
Bartender/Stewarding
Topgolf USA
09.2018 - 09.2020
Bachelor of Science - Business And Managerial Economics
New Jersey City University
Associate of Science - Accounting
Rowan County College,
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