Andrea Long
Ione,CA
Summary
Dedicated Customer Service Representative backed more than 7 years of experience in customer relations. Im committed to give great customer care, even in high pressure situations with an energetic and motivated attitude. I have experience with team building and team leadership. I am always thriving tp provide a reliable and positive work environment. I am self driven with strong management, and prioritizing abilities.
Overview
8
8
years of professional experience
Work History
Front End Lead Supervisor
Swingle Meat Company
05.2015 - 12.2021
- Responsible for opening and closing procedures
- Directed a team of associates on daily tasks and assignments
- Contributed to payroll goals and inventory shrinkage and meeting gross margins
- Coached new hires on customer service protocols
- Maintains a high level of professional Customer Service
- Accomplished top company sales goals
- Demonstrated company policies, procedures, and objectives
- Stock freight, received and disperse merchandise
- Resolved inquires over the phone
- Cash Handling and end of the night balancing
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Service Representative
Guilty Indulgence Bakery
09.2013 - 12.2014
- Responsible for opening and closing protocols
- Performed cleaning tasks
- Cash handling
- Mentored new hires in store policies
- Responded to customer calls and emails to answer questions about products and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Marketing
Coastline Community College
Fountain Valley, CAHigh School Diploma -
Amador High School
Sutter Creek, CA06.2014
Skills
- Leadership Experience
- Effective communication
- Conflict Resolution
- Detail Oriented
- Multitasking
- Microsoft Office Proficient
- Organizational Skills
- Self Motivated
- Call Center Operations
- Customer Relations
- Compassionate & empathetic
- Positive Attitude
Timeline
Front End Lead Supervisor
Swingle Meat Company
05.2015 - 12.2021
Service Representative
Guilty Indulgence Bakery
09.2013 - 12.2014
No Degree - Marketing
Coastline Community College
High School Diploma -
Amador High School
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