Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tahira Spann

Philadelphia ,PA

Summary

Proactive, focused, and loyal employee. Adept

at multi-tasking, time management and client relations. Prepared for challenging job opportunities that will allow me to showcase my skills and experience. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

6
6
years of professional experience

Work History

Front End Lead Supervisor

Sam’s Club
10.2021 - Current


  • Enhanced user experience by implementing responsive web design and optimizing website performance.
  • Managed multiple projects simultaneously while meeting tight deadlines, prioritizing tasks effectively based on business needs.
  • Supervised over 25 people
  • Assist with member conflicts

Customer Service Associate

Wawa
12.2018 - 10.2021


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Education

High School Diploma -

Saul High School
Philadelphia, PA
4 2019

Hospitality

The Restaurant School At Walnut Hill College
Philadelphia, PA

Skills

  • Customer relationship management
  • In-store support
  • Communication
  • Critical thinking
  • Leadership Skills
  • Fast learner
  • Problem Solver
  • Team Player
  • Time management
  • Innovation and Creativity
  • Customer Service
  • Cash counting
  • Hospitality services
  • Cash Handling
  • Training and mentoring
  • Cash Register Operation
  • Employee Motivation
  • Team Supervision

Timeline

Front End Lead Supervisor

Sam’s Club
10.2021 - Current

Customer Service Associate

Wawa
12.2018 - 10.2021

High School Diploma -

Saul High School

Hospitality

The Restaurant School At Walnut Hill College
Tahira Spann