Lauren Foltyniak
Buffalo,NY
Summary
Dynamic leader with a proven track record at Rite-Aid Pharmacy, enhancing customer service and streamlining operations for increased efficiency. Excelled in mentoring teams and implementing innovative solutions to boost performance. Skilled in financial management and relationship building, achieving significant improvements in customer satisfaction and operational productivity.
Overview
7
7
years of professional experience
Work History
Front End Lead Supervisor
Rite-Aid Pharmacy
11.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Cafe Manager
Explore and More
02.2023 - 09.2023
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Introduced new menu items to add variety and selections and meet customer preferences.
Assistant Manager
Rite-Aid Pharmacy
05.2021 - 02.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
Cashier
Dunkin' Donuts
01.2018 - 10.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Deleware North
05.2018 - 08.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Science - Liberal Arts
Medaille
Buffalo, NYAssociate of Science - Medical Coding
Bryant And Stratton College
Online 03-2026
Associate of Science - Criminal Justice
Suny Erie
Orchard Park, NY05-2021
Associate of Science - Liberal Arts And Sciences
Suny Erie
Orchard Park, NY05-2021
High School Diploma -
West Seneca East Senior High School
West Seneca, NY05-2019
Skills
- Innovation and Creativity
- Mentoring and Coaching
- File Management
- Customer Service
- Financial Management
- Operations
- Problem-solving skills
- Performance Improvement
- Shift checklists
- Price Verification
- Employee Motivation
- Relationship building and management
Timeline
Front End Lead Supervisor
Rite-Aid Pharmacy
11.2023 - Current
Cafe Manager
Explore and More
02.2023 - 09.2023
Assistant Manager
Rite-Aid Pharmacy
05.2021 - 02.2023
Cashier
Deleware North
05.2018 - 08.2018
Cashier
Dunkin' Donuts
01.2018 - 10.2021
Bachelor of Science - Liberal Arts
Medaille
Associate of Science - Medical Coding
Bryant And Stratton College
Associate of Science - Criminal Justice
Suny Erie
Associate of Science - Liberal Arts And Sciences
Suny Erie
High School Diploma -
West Seneca East Senior High School
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