Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marie Courtois

West Palm Beach

Summary

Dynamic Front End Lead Supervisor at Walmart with a proven track record in enhancing customer satisfaction and team performance. Skilled in mentoring and coaching, I effectively resolved disputes and fostered a collaborative environment. Recognized for innovative inventory management and goal accomplishment, driving continuous improvement and operational excellence.

Overview

8
8
years of professional experience

Work History

Front End Lead Supervisor

Walmart
09.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Department Manager

Walmart
09.2018 - 09.2020
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Cashier

Walmart
09.2017 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Business Administration And Management

Palm Beach State College
Lake Worth, FL
05-2026

High School Diploma -

Palm Beach Lakes High School
West Palm Beach, FL
05-2015

Skills

  • Innovation and creativity
  • Mentoring and coaching
  • Customer service
  • Problem-solving skills
  • Time management
  • Cash handling
  • Training and mentoring
  • Goals and performance
  • Team building

Timeline

Front End Lead Supervisor

Walmart
09.2019 - Current

Department Manager

Walmart
09.2018 - 09.2020

Cashier

Walmart
09.2017 - 09.2018

No Degree - Business Administration And Management

Palm Beach State College

High School Diploma -

Palm Beach Lakes High School

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