Kathiana Exantus Cantave
Summary
Dynamic leader with extensive experience at New York City Transit Authority, excelling in workplace safety and customer service. Demonstrated success in staff development, process improvement, and conflict resolution, enhancing operational efficiency and passenger satisfaction. Skilled in fostering teamwork and collaboration, with a strong focus on achieving continuous improvement and maintaining high-quality standards.
Overview
6
6
years of professional experience
Work History
Surface Line Supervisor
New York City Transit Authority
525 11th Ave, New York 10018
01.2024 - Current
- Taking on time report schedules from bus operators /ensuring uniforms rules and others are not violated and if violate violations must be issued
- covering open work if necessary and report to management /entering Absences and Fmla/e /serve randoms while maintaining the 8hrs rules and the 19hrs rules for bus operators/pay deviation slips and assign open work for the following day schedule.
- Make sure all medical reports are up to date
- Assign busses for on time pull out/Logging road calls/unscheduled pull out/issued deviated slips and investigate reasons
- Investigated incidents involving buses, including accidents and breakdowns, to determine root causes and implement preventive measures.
- Resolved conflicts between employees professionally and swiftly, promoting a harmonious working environment conducive to productivity.
- Developed strong relationships with operator through proactive communication and problem-solving support.
- Collaborated with operator to address any issues or concerns, fostering positive working relationships.
- Coordinated schedules and routes for operators to ensure timely schedule and customer satisfaction.
- Managed routing, operator supervision and DOT compliance.
- Addressed issues swiftly, resolving conflicts between operators, customers, or other stakeholders effectively.
- Ensured proper documentation was completed accurately for all transportation operations, including reports,uniforms compliances, vehicle inspection reports, and accident/incident reports.
Transit Bus Operator
New York City Transit Authority
1552 Lexington Ave New York New York
06.2019 - 01.2024
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
Education
Bachelor of Science - Business Management And Economics
SUNY Empire State College
Saratoga Springs, NY01-2024
Associate of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College
New York, NY07-2022
Skills
- Workplace safety
- Employee training
- Quality control
- Operations management
- Coordination
- operator supervision
- Decision-making
- Active listening
- Data entry
- Customer service
- Innovative thinking
- Emergency preparedness
Languages
English
Full Professional
French
Professional Working
Haitian Creole
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Offering time and support to shelters for the homeless, women, and animals
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Cooking
Timeline
Surface Line Supervisor
New York City Transit Authority
01.2024 - Current
Transit Bus Operator
New York City Transit Authority
06.2019 - 01.2024
Bachelor of Science - Business Management And Economics
SUNY Empire State College
Associate of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College