Summary
Overview
Work History
Education
Skills
Timeline
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Kathiana Romano

Charlotte,NC

Summary

As a dedicated Crew Trainer at McDonald's, I excelled in elevating team performance through expert customer service and employee training. My leadership not only enhanced workplace safety but also fostered a culture of high-quality service, leveraging my strong communication skills and digital art proficiency to creatively solve problems and inspire visual storytelling.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Crew Trainer

McDonald's
Arlington, VA
04.2023 - 04.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.

Crew Kitchen Staff Member

McDonald's
Miami, FL
03.2022 - 03.2023
  • Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
  • Followed all safety protocols and maintained a safe working environment, reducing the risk of accidents or injuries.
  • Increased kitchen efficiency by streamlining workflow processes and implementing time-saving techniques during peak hours.
  • Maintained strong communication with front-of-house staff to ensure accurate order fulfillment and minimize customer complaints.

Education

Associate of Arts - Fine Arts

Chavón School of Design
Dominican Republic
05.2020

Tourist Services Technician - Customer Services / Tourist

Politécnico Santa Cruz Fé Y Alegría
Dominican Republic
08.2017

Skills

  • Customer Service
  • Employee Training
  • Cash Handling
  • Team Leadership
  • Workplace Safety
  • Visual problem-solving
  • Creative concept development
  • Digital Art Proficiency
  • Strong Visual Storytelling
  • Good communication skills

Timeline

Crew Trainer

McDonald's
04.2023 - 04.2024

Crew Kitchen Staff Member

McDonald's
03.2022 - 03.2023

Associate of Arts - Fine Arts

Chavón School of Design

Tourist Services Technician - Customer Services / Tourist

Politécnico Santa Cruz Fé Y Alegría
Kathiana Romano