Kathie Iverson
Shawnee,KS
Summary
Account Manager with Koller Products, recognized for exceptional client retention and relationship management. Expert in issue resolution and customer service, successfully maintaining a diverse portfolio while ensuring timely communication. Proven ability to leverage CRM tools for tracking interactions and enhancing customer satisfaction, fostering strong partnerships and seamless project execution.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Account Manager
Koller Products/Churchill Container
08.2011 - 04.2025
- Attended trade shows and conferences as a representative of the company.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Utilized CRM tools to track client interactions, sales opportunities and account history.
- Coordinated with logistic teams to ensure timely delivery of products to customers.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
Cosmetology License - Cosmetology
Pittsburg State Universiry
Pittsburg02-1979
High School Diploma -
Paola High School
Paola, Kansas05-1978
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Customer relationships
- Account oversight
- Issue resolution
- Networking skills
Timeline
Account Manager
Koller Products/Churchill Container
08.2011 - 04.2025
Cosmetology License - Cosmetology
Pittsburg State Universiry
High School Diploma -
Paola High School
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