Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathie Jones

Houston,TX

Summary

Personable customer service professional offering experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic with grace in handling difficult situations.

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in a fast paced environment to coordinate paperwork, process payment and complete orders. Proactively coordinate deliveries with strong attention to detail and systematic approach. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Production Technician

Radiation Detection Company
05.2021 - 05.2023
  • Assembled dosimetry badges with accuracy
  • Inspected finished badges to enforce QA standards and uncover defects prior to packaging
  • Re-stocked materials for production as needed
  • Contributed to team-based environment to maintain productivity and meet expected daily and monthly quotas
  • Recognized defective materials and reported issues to management
  • Worked through each required task and step in production process
  • Packed finished products and processed for shipment

Caregiver

Home Instead
04.2018 - 04.2021
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medication
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored vital signs and medication use, documenting variances and concerning responses.

Retail Associate

Buc-ees
10.2016 - 10.2017
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Answered product questions with up-to-date knowledge of sales and store promotions

Freight Coordinator and Seamstress

Buckle
05.2015 - 10.2016
  • Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Associate of Applied Science - Engineering Graphics And Design

Brazosport College

Some College (No Degree) - Therapeutic Recreation

Austin Community College
Austin, TX

Skills

  • Adaptable and Flexible
  • Quality Control
  • Loss Prevention
  • Store Policies and Procedures
  • Engaging with Diverse Customers
  • Customer Service
  • Attention to Detail
  • Merchandise Receiving and Handling
  • Data entry
  • Cash handling
  • Very strong work ethic
  • Computer literate

Timeline

Production Technician

Radiation Detection Company
05.2021 - 05.2023

Caregiver

Home Instead
04.2018 - 04.2021

Retail Associate

Buc-ees
10.2016 - 10.2017

Freight Coordinator and Seamstress

Buckle
05.2015 - 10.2016

Associate of Applied Science - Engineering Graphics And Design

Brazosport College

Some College (No Degree) - Therapeutic Recreation

Austin Community College
Kathie Jones