Kathie Klatt
Oak Grove,MN
Summary
Coordinated Project Team Leader with 15 years of experience. Leads all aspects of product life cycle, taking project from development through end-of-life phases in collaboration with multiple departments. Proactive in steering every project towards optimal outcome.
Overview
20
20
years of professional experience
Work History
Administrative Coordinator/Social Director
MTI Distributing Inc
03.2022 - Current
- Assist in keeping office running smoothly by coordinating variety of tasks
- Support of the executive team, sales & marketing departments
- Assist Finance department with accounts receivables
- Coordinate office events, lunches, and fundraising activities.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Self Employed
Contracting – Self Employed
04.2020 - 03.2022
- Did some contract work along with caring for my mother prior to her passing.
Project Manager
U.S. BANK/FISERV SOLUTIONS
04.2012 - 04.2020
- Accountable for delivering business line initiatives while ensuring scope, quality and time metrics are met including managing teams of up to 100 people across multiple business areas
- Post-acquisition by FISERV of the US Bank ELAN division, I continued to be contracted back to US Bank to facilitate the ATM/Debit projects for all card networks (VISA, MasterCard, Pulse, Star, ACCEL, Cirrus, NYCE, Culiance, Shazam) Managed transaction-based network projects (Visa, Cirrus, Pulse, etc) to ensure seamless integration and compliance
- Responsible for ATM/Debit team chip card delivery for all card networks (VISA, MasterCard, Pulse, Star, etc) Main portfolio was ATM/Debit card network mandate projects involving cross-bio teams of between 10 – 90 participants
- Collaborate with key project stakeholders including Product Owners, Department Managers, and other project Managers to ensure project milestones were aligned with requirements.
Self Employed
Contracting – Self Employed
09.2009 - 03.2012
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Project and Account Manager
HARLAND FINANCIAL SOLUTIONS
06.2004 - 07.2009
- Managed 150 client relationships simultaneously by providing account management and technical support to financial institutions with asset up to $500M
- Responsible for management of high-profile, highly-sensitive clients
- Managed teams accountable for client relationship management, customer satisfaction, business retention, quality assurance for banks and credit union accounts for multiple connectivity, website and e-transaction implementations
- Worked with 3rd party vendors on behalf of clients in cooperative effort to find solutions
- Documented departmental processes and procedures used for new employee training and knowledge retention
- Collaborated and trained financial institutions and demonstrated products through Live Meeting/WebEx presentations providing success for customer use of 24/7 tools.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Computer Networking Management Diploma -
NEI Center @ Dunwoody College
Skills
- Attention to Detail
- Account Management
- Time Management
- File Organization
- Training and mentoring
- Collaborative mindset
- Team Collaboration
- Documentation and Recordkeeping
- Meeting planning
- Strategic Thinking
- Scope Management
- Project Scheduling
Websites
Timeline
Administrative Coordinator/Social Director
MTI Distributing Inc
03.2022 - Current
Self Employed
Contracting – Self Employed
04.2020 - 03.2022
Project Manager
U.S. BANK/FISERV SOLUTIONS
04.2012 - 04.2020
Self Employed
Contracting – Self Employed
09.2009 - 03.2012
Project and Account Manager
HARLAND FINANCIAL SOLUTIONS
06.2004 - 07.2009
Computer Networking Management Diploma -
NEI Center @ Dunwoody College
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