Microsoft Office
Kathleen A Bremer
Health Care Patient Access
Carol Stream,IL
Summary
Highly adaptive, productive and energetic professional with experience and knowledge of administrative support. Aiming to leverage well-honed skillset via successfully filling the vital open role.
Overview
33
33
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Freelance Professional Musician
Self-Employed
Carol Stream, IL
09.1990 - Current
- Established and grew business from teaching one student to teaching dozens, many of whom won awards and scholarships
- Plan and prepare music lessons to support student needs, for a wide variety of abilities
- Explain music theory, aural skills and fundamental concepts to teach students how to understand, analyze, perform and create music
- Motivate students to practice music via offering positive reinforcement, thus encouraging continued progress
- Practice 10+ hours per week to maintain and improve technical skills
- Specialize in Classical and Irish music
- Freelance as guest artist, at local and international performances
Medical Receptionist
Covenant Living
Carol Stream, IL
04.2021 - 03.2022
- Sole, full-time administrative support for a 60+ bed Skilled Nursing Facility
- Managed all front desk reception and COVID screening activities while also providing administrative support to clinical staff, directors and visiting doctors/clinicians
- Prepared patient paperwork including admission charts, 911 sendouts, outside medical appointments, fax requests, and discharges
- Scanned and attached a wide variety of documents into patients' electronic medical files
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and patient care
- Adhered to strict HIPAA guidelines to protect patient privacy.
ER Patient Registration Representative
R1 RCM, Inc.
Glendale Heights, IL
09.2020 - 04.2021
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Accurately inputted patient and insurance information into company's computer system using multiple programs across multiple screens, with a 99% accuracy record
- Imaged and scanned patient and registration documentation into electronic patient records
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds
- Referred and screened patients to make best use of resources, triage staff and serve community members
- Organized patient files and streamlined operations to improve efficiency
Guest Services Advocate
Target
Glendale Heights, IL
08.2020 - 09.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. The store was frequently top-ranked, for such service.
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Worked flexible schedule and extra shifts to meet business needs
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Education
M.M. - Music
B.M. - Music
Skills
Medical office administration
Medical terminology knowledge
Health information collection
EMR / EHR
Complaint resolution
Professional telephone demeanor
Document filing
Scanning of documents
Cultural awareness
Group and individual instruction
Typing 45 wpm
Administrative support
Extensive vocabulary
Time management
Resourcefulness
Additional Information
Prior work as a HR Benefits Administrator
Software
Gmail
Excel
Vision Works
WorxHub
Certification
Infection Control
Interests
Nature Walks, Volunteering, Cultural Events, Traveling, History, Learning, Gardening, Swimming, Home Projects
Timeline
Medical Receptionist - Covenant Living
04.2021 - 03.2022
ER Patient Registration Representative - R1 RCM, Inc.
09.2020 - 04.2021
Guest Services Advocate - Target
08.2020 - 09.2020
Freelance Professional Musician - Self-Employed
09.1990 - Current
Northwestern University - M.M., Music
Indiana University Bloomington - B.M., Music