Microsoft Office
Kathleen A Bremer
Health Care Patient Access
Carol Stream,IL
Summary
Highly adaptive, productive and energetic professional with experience and knowledge of administrative support. Aiming to leverage well-honed skillset via successfully filling the vital open role.
Overview
33
33
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Freelance Professional Musician
Self-Employed
Carol Stream, IL
09.1990 - Current
- Established and grew business from teaching one student to teaching dozens, many of whom won awards and scholarships
- Plan and prepare music lessons to support student needs, for a wide variety of abilities
- Explain music theory, aural skills and fundamental concepts to teach students how to understand, analyze, perform and create music
- Motivate students to practice music via offering positive reinforcement, thus encouraging continued progress
- Practice 10+ hours per week to maintain and improve technical skills
- Specialize in Classical and Irish music
- Freelance as guest artist, at local and international performances
Medical Receptionist
Covenant Living
Carol Stream, IL
04.2021 - 03.2022
- Sole, full-time administrative support for a 60+ bed Skilled Nursing Facility
- Managed all front desk reception and COVID screening activities while also providing administrative support to clinical staff, directors and visiting doctors/clinicians
- Prepared patient paperwork including admission charts, 911 sendouts, outside medical appointments, fax requests, and discharges
- Scanned and attached a wide variety of documents into patients' electronic medical files
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and patient care
- Adhered to strict HIPAA guidelines to protect patient privacy.
ER Patient Registration Representative
R1 RCM, Inc.
Glendale Heights, IL
09.2020 - 04.2021
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Accurately inputted patient and insurance information into company's computer system using multiple programs across multiple screens, with a 99% accuracy record
- Imaged and scanned patient and registration documentation into electronic patient records
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds
- Referred and screened patients to make best use of resources, triage staff and serve community members
- Organized patient files and streamlined operations to improve efficiency
Guest Services Advocate
Target
Glendale Heights, IL
08.2020 - 09.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. The store was frequently top-ranked, for such service.
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Worked flexible schedule and extra shifts to meet business needs
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Education
M.M. - Music
B.M. - Music
Skills
Medical office administration
undefinedAdditional Information
Prior work as a HR Benefits Administrator
Software
Gmail
Excel
Vision Works
WorxHub
Certification
Infection Control
Interests
Nature Walks, Volunteering, Cultural Events, Traveling, History, Learning, Gardening, Swimming, Home Projects
Timeline
Medical Receptionist - Covenant Living
04.2021 - 03.2022
ER Patient Registration Representative - R1 RCM, Inc.
09.2020 - 04.2021
Guest Services Advocate - Target
08.2020 - 09.2020
Freelance Professional Musician - Self-Employed
09.1990 - Current
Northwestern University - M.M., Music
Indiana University Bloomington - B.M., Music
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