Hi, I’m
Kathleen A Bremer
Patient/Customer Support Specialist
Carol Stream,IL
Summary
Team-focused educator with patient services, customer service and employee support experience
Overview
35
years of professional experience
Work History
Self-EmployedCarol Stream, IL
Freelance Professional Musician
09.1990 - Current
Job overview
- Established and grew business from teaching one student to teaching dozens, many of whom won awards and scholarships
- Plan and prepare music lessons to support student needs, for a wide variety of aptitudes, skills and ages
- Explain music theory, aural skills and fundamental concepts to teach students how to understand, analyze, perform and create music
- Motivate students to practice music via offering positive reinforcement, thus encouraging continued progress
- Promote musical career via social media presence
Northwestern MedicineGlen Ellyn, IL
Patient Services Representative & Specialist
05.2022 - 11.2024
Job overview
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Identified insurance payment sources/listed payers in proper sequence, to establish chain of payment
- Obtained signatures for financial responsibility and treatment procedures
- Performed patient scheduling and registration functions
- Applied administrative knowledge to explain procedures/services to patients
- Followed HIPAA protocols to safeguard confidentiality of patient records
- Helped address patient/family complaints through timely corrective actions and appropriate referrals
- Facilitated communication between patients and various departments/staff
- Resolved patient financial issues with guidance from manager
- Received patient deductibles and co-pays
- Recommended service improvements to minimize patient issues/complaints
Covenant LivingCarol Stream, IL
Medical Receptionist
04.2021 - 03.2022
Job overview
- Sole, full-time administrative support for a 60+ bed Skilled Nursing Facility
- Managed all front desk reception and COVID screening while also providing admin support to clinical staff, directors and visiting doctors/clinicians
- Prepared patient paperwork including admission charts, 911 sendouts, outside medical appointments, fax requests, and discharges
- Scanned/attached documents into patients' electronic medical records
- Provided support to team with creative solutions for complex challenges regarding patient admit, discharge, transport, and care
- Adhered to strict HIPAA guidelines to protect patient privacy
- Disseminated sensitive patient information, used translator for patients from diverse backgrounds
- Handled multi-line phone system and pleasantly greeted all visitors, despite anti-COVID compliance issues
- Transcribed phone messages and relayed to appropriate medical personnel
R1 RCM, Inc.Glendale Heights, IL
ER Patient Registration Representative
09.2020 - 04.2021
Job overview
- Greeted visitors and initiated triage processes for clients to streamline patient flow, especially during COVID surges
- Accurately inputted patient and insurance information into company's computer system using multiple programs across multiple screens, with a 99% accuracy rate
- Imaged/scanned patient and registration documentation into electronic medical records
- Obtained payments from patients, scanned identification and insurance cards
- Registered/verified patient records before triage with most current information
- Disseminated sensitive patient information, used translator service for individuals from diverse backgrounds
- Organized patient files and streamlined operations to improve efficiency
- Completed admin tasks for patient insurance information, mandated forms
Education
Northwestern University
M.M. from Music Performance
Indiana University Bloomington
B.M. from Music Performance
Skills
- P > Medical Terminology Knowledge
- P > Patient Registration
- P > Appointment Scheduling
- P > Insurance Verifying
- P > Interpreting Physician Orders
- P > Chart Pulling
- P > Multitasking Abilities
- P > Organization and Time Management
- P > Dependable and Responsible
- P > Professional Telephone Demeanor
- P > Cultural Awareness
- P > Complaint Management
- P>Problem-solving Skills
Software
Epic
Personal Information
Title: Community Service Professional
Timeline
Patient Services Representative & Specialist
Northwestern Medicine
05.2022 - 11.2024
Medical Receptionist
Covenant Living
04.2021 - 03.2022
ER Patient Registration Representative
R1 RCM, Inc.
09.2020 - 04.2021
Freelance Professional Musician
Self-Employed
09.1990 - Current
Northwestern University
M.M. from Music Performance
Indiana University Bloomington
B.M. from Music Performance
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