Summary
Overview
Work History
Education
Skills
I am also a leader in our Church and worked with several non-profit organizations that we support.
Timeline
Generic

Kathleen Anderson

Universal City,TX

Summary

Committed and hardworking with General Manager with 15 years of experience directing various food service products. Well-rounded leader with talent for supervising employees and leading with exceptional Customer Service. Swift problem solver with quick and effective solutions to wide array of issues.

Overview

15
15
years of professional experience

Work History

General Manager Food Service

Cookie Baker Partners
03.2011 - 06.2018
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Owner Expresso Lane Coffee Shoppe

Myself
05.2003 - 10.2010
  • Maintained positive relationships with local community and government officials.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.

Education

No Degree - Medical Office Assistant

Technical College
Marietta, GA

Skills

  • Quality Control
  • Cost Control
  • Compliance Requirements
  • Managing Deliveries
  • Operations Management
  • Staff Scheduling
  • Serve Customers
  • Food Safety Management
  • Customer Service

I am also a leader in our Church and worked with several non-profit organizations that we support.

Recently I have been serving as a leader of our church on Church Council, Worship Chairman, Fellowship and supporting our local food bank, homeless shelter, and women's crisis center.

Timeline

General Manager Food Service

Cookie Baker Partners
03.2011 - 06.2018

Owner Expresso Lane Coffee Shoppe

Myself
05.2003 - 10.2010

No Degree - Medical Office Assistant

Technical College
Kathleen Anderson