Kathleen Beckner

Assisted sales team with office management and customer support as a Concierge at Coleman Homes. Advanced to Corporate Concierge, playing a vital role in transaction process, while acting as a crucial bridge between various parties to ensure a seamless and efficient transaction process. Elevated to Closing Coordinator II following acquisition by Toll Brothers Inc, managing comprehensive transaction stages from agreement to finalization by reviewing documents, preparing closing statements, and resolving last-minute issues. Offering sales team guidance, clarifying concerns, and mitigating transaction delays. Promoted to Lead Closing Coordinator, enhancing team support, training new recruits, coordinating with sales management, and overseeing various reports.

Achieved high customer satisfaction by effectively educating clients on sync system functionalities and vehicle features. Delivered timely follow-up calls within four days of purchase, enhancing customer feedback collection. Secured consistent high ratings on new vehicle surveys through dedicated customer support efforts. Streamlined rebate processing by meticulously tracking overdue claims and confirming documentation accuracy. Enhanced operational efficiency by stepping in as receptionist when required.

Assisted customers with program inquiries and account issues in a call center setting. Responded to questions by providing detailed information and guidance on programs and services. Took action on accounts and applications while adhering to standard procedures for accuracy and consistency. Facilitated conversations by gathering necessary information, clarifying responses, and addressing customer concerns. Handled customer inquiries with professionalism and demonstrated strong customer service skills and technical program knowledge. Maintained cultural sensitivity, objectivity, and effective communication skills. Followed scripted dialogue to uphold quality standards and ensure high accuracy.

Oversaw accuracy of figures, postings, and documents. Managed storage and retrieval of computerized financial information. Implemented organization and maintenance of files according to retention and confidentiality guidelines. Conducted audits and reconciled all revenue postings. Facilitated guest experience by welcoming and acknowledging according to company standards. Coordinated and executed all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secured payments while verifying and managing billing adjustments. Activated and organized filing of room keys. Generated and analyzed daily reports and logs. Finalized cashier and closing reports within the computer system.

Achieved seamless booking of reservations for guests and owners. Delivered efficient check-in and check-out services, enhancing guest experience. Secured timely collection of rent and accurate processing of guest charges or credits. Elevated guest satisfaction by addressing inquiries and resolving complaints promptly. Produced daily bank audits and comprehensive reports to ensure financial accuracy. Maintained rigorous key control protocols to safeguard property. Streamlined clerical tasks including filing, data entry, and correspondence management. Completed additional responsibilities as needed.

Oversaw cash office operations, executing key bookkeeping functions such as reconciling cash registers and managing safe and change drawers. Coordinated change orders and prepared daily bank deposits, ensuring all documentation was accurately completed. Fostered positive customer interactions by greeting and assisting all patrons with professionalism. Managed weekly markdowns to optimize inventory turnover. Upheld high standards of merchandise presentation throughout the store. Directed cash register operations in accordance with company policies. Maintained a consistently clean and orderly workspace. Championed exceptional customer service delivery through adherence to company standards.