Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Kathleen Bonelli

Kathleen Bonelli

Atlanta,GA

Summary

Results-driven restaurant manager with over 12 years of experience in optimizing operations and enhancing guest experiences. Expertise in staff training and menu development, leading to improved team performance and increased customer satisfaction. Recognized for exceptional customer service and effective event planning, consistently driving operational success. Passionate about hospitality and committed to continuous improvement in restaurant operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Souper Jenny
Atlanta, GA
04.2022 - Current
  • Oversaw daily restaurant operations and ensured smooth service flow.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Trained and mentored staff on customer service excellence and food safety standards.
  • Introduced new menu items and collected customer feedback to refine offerings.
  • Maintained cleanliness and organization of dining areas and kitchen spaces.
  • Managed inventory levels and coordinated supply orders to minimize shortages.
  • Implemented new menu items and gathered customer feedback for improvements.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Created promotional materials, including flyers, brochures, and emails, to enhance brand awareness among customers.
  • Executed event planning tasks to ensure seamless operations and successful execution.

Data Intern

Keyfactor
Atlanta, GA
06.2020 - 03.2025
  • Maintained data quality and accuracy across various databases to support reliable analysis.
  • Optimized database queries, enhancing performance and scalability for user access.
  • Identified trends in collected data, generating actionable reports for management.

Server

Souper Jenny
Atlanta, GA
10.2017 - 04.2022
  • Delivered exceptional customer service in fast-paced dining environment to enhance guest satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Processed customer orders accurately using point-of-sale system.
  • Accurately processed customer orders using point-of-sale system to ensure timely service.
  • Trained new servers on restaurant protocols and service standards.
  • Supported team during peak hours to optimize workflow efficiency.
  • Maintained cleanliness and organization of dining area and utensils.
  • Offered outstanding service to high volume of daily customers, contributing to overall dining experience.

Skills

  • Restaurant operations
  • Food safety management
  • Menu development
  • Inventory management
  • Staff training
  • Event planning
  • Customer service
  • Customer-oriented
  • Positive and engaging demeanor

Certification

  • Food Manager- ServSafe

Timeline

Restaurant Manager

Souper Jenny
04.2022 - Current

Data Intern

Keyfactor
06.2020 - 03.2025

Server

Souper Jenny
10.2017 - 04.2022
Kathleen Bonelli