Kathleen Borst
Manchester,NJ
Summary
Accomplished professional with a proven track record at Dominos, enhancing customer satisfaction through strategic route planning and efficient delivery. Leveraged teamwork and collaboration to boost repeat business by 20%. Skilled in customer service and maintaining a positive attitude, consistently exceeding performance expectations and fostering strong client relationships. Valid driver's license holder.
Overview
2027
2027
years of professional experience
Work History
Delivery Driver
Dominos
- Resolved customer complaints and issues to enhance satisfaction levels.
- Monitored inventory levels of delivery supplies, reporting shortages as needed.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Communicated with customers regarding order status and delivery updates.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Assisted in training new drivers on delivery protocols and procedures.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
Delivery Driver
DoorDash
New Jersey
2025 - Current
- Delivered orders efficiently, ensuring timely arrivals at customer locations.
- Navigated routes using GPS technology to optimize delivery times.
- Communicated with customers regarding order status and delivery updates.
- Handled cash and electronic payments securely during transactions.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Assisted in training new drivers on delivery protocols and procedures.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Verified accuracy of all deliveries against order forms.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Management
Bar & Restaurant
Oak Ridge, NJ
05.2010 - 06.2023
- Led daily operations to enhance guest experiences and drive customer satisfaction.
- Trained staff on service protocols and menu knowledge to ensure consistency.
- Managed inventory levels and supplier relationships to optimize cost-efficiency.
- Developed promotional strategies to increase foot traffic and sales revenue.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Improved marketing to attract new customers and promote business.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Managed and motivated employees to be productive and engaged in work.
Package Handler
FedEx
Dayton,Nj
2021 - 2022
- Operated package handling equipment to ensure timely processing of shipments.
- Sorted and categorized packages according to destination and priority levels.
- Maintained cleanliness and organization of work area to enhance safety standards.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Assisted in training new hires on safe handling procedures and operational protocols.
- Implemented process improvements that reduced package sorting time by enhancing teamwork dynamics.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated with supervisors about delays or other issues with shipments.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
- Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
- Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.
- Increased team morale with consistent encouragement and recognition for meeting daily targets.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Facilitated team-oriented environment, sharing handling techniques that minimized effort and reduced injury risk.
- Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.
- Collaborated with drivers to streamline package loading, maximizing space utilization in delivery vehicles.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
- Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
Assistant Manager
Leslie's Pool Supplies
Holmdel, NJ
06.2019 - 11.2020
- Assisted in managing daily store operations to ensure efficient service delivery.
- Trained and mentored staff on product knowledge and customer service techniques.
- Collaborated with management to develop strategies for improving sales performance.
- Analyzed inventory levels and coordinated restocking processes to minimize shortages.
- Implemented promotional campaigns to enhance customer engagement and drive foot traffic.
- Resolved customer inquiries and complaints effectively, ensuring high satisfaction levels.
- Monitored compliance with safety standards and company policies throughout the store environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved operational efficiency by adopting new technology for inventory management.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Supervisor/CRS
Goodwill Store
Keyport, NJ
08.2018 - 06.2019
- Supervised daily operations, ensuring efficient workflow and optimal staff performance.
- Trained new employees on store procedures, enhancing team productivity and service quality.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Developed staff schedules to align with peak customer traffic, maximizing operational efficiency.
- Conducted regular performance evaluations, providing constructive feedback to support employee growth.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Maintained compliance with safety standards, fostering a secure shopping environment for customers and staff.
- Resolved customer complaints effectively, enhancing overall customer satisfaction and loyalty.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
Executive Sales Representative
York Service Industries,Inc. / Tri-State , Inc.
New York, NY
06.2004 - 01.2007
- Developed and executed strategic sales plans to penetrate new markets and drive revenue growth.
- Cultivated relationships with key clients, enhancing customer satisfaction and loyalty.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
- Conducted presentations to stakeholders, effectively communicating value propositions and driving engagement.
- Collaborated with cross-functional teams to streamline processes and improve sales efficiency.
Education
Physiology,Social Sciences
William Paterson University of New Jersey
Wayne, NJOcean County College
Toms River, NJMiddlesex County College
Edison, NJSkills
- Positive attitude
- Customer service/ Computer Knowledgeable / Work from home experience
- Valid Driver's license
- Teamwork and collaboration
Additional Information
Motivated, Self Starter, Independent worker from working from home, training alone. Work well with people and look forward to each day new beginnings Opportunities to learn and grow with a company, companies, people, projects and life experiences.
Timeline
Assistant Manager
Leslie's Pool Supplies
06.2019 - 11.2020
Supervisor/CRS
Goodwill Store
08.2018 - 06.2019
Management
Bar & Restaurant
05.2010 - 06.2023
Executive Sales Representative
York Service Industries,Inc. / Tri-State , Inc.
06.2004 - 01.2007
Delivery Driver
Dominos
Delivery Driver
DoorDash
2025 - Current
Package Handler
FedEx
2021 - 2022
Physiology,Social Sciences
William Paterson University of New Jersey
Ocean County College
Middlesex County College