Kathleen Bottenfield
Crestview
Summary
I am a detail-oriented medical receptionist with expertise in ICD-10-CM and HIPAA compliance. Proven ability to enhance patient satisfaction through exceptional service and efficient management of medical records, billing, and different software. I am a newly certified medical coder (CCA) and have completed a medical coding program.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Gulf Coast Gynecology/ Coastal Urology/ Family Practice
Fort Walton Beach, FL
01.2025 - Current
- Updated and maintained organized medical records in compliance with HIPAA regulations
- Verified insurance information and collected co-pays accurately
- Submitted claims accurately using websites such as Availity
- Proficiency in multiple different software such as eClinicalsWorks and Medisoft
- Assisted patients with inquiries and provided exceptional customer service
- Trained new staff on reception protocols and software systems
- Placed and faxed orders on the providers behalf
Restaurant Waiter
Miller's Ale House
Pensacola, FL
04.2023 - 08.2024
- Assisted in menu knowledge, providing guests with detailed descriptions of food and beverage options.
- Managed multiple tables simultaneously while maintaining attention to detail and quality service.
- Resolved customer complaints promptly, improving overall dining experience and retention rates.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Axe Throwing Coach
Grizzly Axes
Pensacola, FL
04.2021 - 04.2024
- Developed and implemented training programs to enhance axe throwing techniques and safety protocols
- Mentored new coaches, fostering skill development and adherence to industry standards
- Increased client engagement through personalized coaching sessions
- Collaborated with management to create promotional events
- Contributed to marketing efforts by creating engaging social media content
- Managed groups of 20+ customers
Education
Medical Coding And Billing Program - Medical Coding
Pensacola State College
Pensacola, FL12-2025
Skills
- Proficiency in ICD-10-CM, ICD-10- PCS, HCPCS, ICD-10-CPT
- Accurate medical coding throughout my program
- Knowledge in 3M coding software
- Knowledge in EMR and Billing systems
- Accurate understanding of medical terminology
- Strict adherence to HIPAA regulations
- Understanding of the medical billing process
Certification
CCA- Certified in February 2026
Timeline
Medical Receptionist
Gulf Coast Gynecology/ Coastal Urology/ Family Practice
01.2025 - Current
Restaurant Waiter
Miller's Ale House
04.2023 - 08.2024
Axe Throwing Coach
Grizzly Axes
04.2021 - 04.2024
Medical Coding And Billing Program - Medical Coding
Pensacola State College