Kathleen Boucher
Belchertown,MA
Summary
Proven payroll clerk with a track record of enhancing payroll operations at Belchertown Public Schools through meticulous data entry and payroll processing. Leveraged Microsoft Excel proficiency and team collaboration skills to streamline processes, significantly reducing payroll discrepancies. Excelled in customer service at USPS, improving efficiency and satisfaction. Hardworking payroll professional offering 7 years of experience and a results-driven nature. Knowledgeable about processing garnishments, checking data and adding special reimbursements such as mileage. Skilled in report writing, data entry and file management.
Overview
40
40
years of professional experience
Work History
Payroll Clerk
Belchertown Public Schools
01.2017 - 06.2024
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Postal Clerk
USPS
02.1984 - 09.2016
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored inventory of postage stamps and made orders to replenish.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Weighed mail and computed pricing amounts.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Contributed to decreased wait times by quickly serving customers at the counter during high volume periods.
- Upsold postal services like insurance and tracking.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Provided service and sales to walk-in customers.
- Sorted mail according to size, shape and destination.
- Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
- Moved bulk containers and large parcels with forklifts.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
- Improved overall efficiency by staying current on new technologies used in postal services such as automated sorting machines or tracking systems.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Education
Bachelor of Science - Psychology
Westfield State University
Westfield, MA06.1980
Skills
- Data Entry
- Payroll Processing
- Accounts Payable
- Microsoft Excel proficiency
- Payroll Discrepancies
- Payroll Policies
- Basic functions in Excel
- Payroll Inquiries
- Team Player
Timeline
Payroll Clerk
Belchertown Public Schools
01.2017 - 06.2024
Postal Clerk
USPS
02.1984 - 09.2016
Bachelor of Science - Psychology
Westfield State University
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