FABIOLA GARCIA CERVANTES
Sunnyside,WA
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Demonstrated willingness to take on additional responsibilities to meet team goals. Seeking a position that offers professional challenges to utilize exceptional interpersonal skills, excellent time management, and problem-solving abilities. Extensive experience as a Customer Service Representative, administrative office assistant, front desk position, fluent in both English and Spanish. Committed to providing excellent service to current and new customers. Thrives in fast-paced environments and excels at attending to various customer service needs, including handling calls, addressing inquiries, resolving issues, and processing orders.
Overview
11
11
years of professional experience
Work History
Payroll Clerk
Wyckoff Farms
160602 Evans Rd Graandview Wa
11.2023 - 11.2025
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Assisted in the preparation of year-end tax forms, including W-2s and 1099s, for timely distribution to employees.
Office Administrative Assistant
Wyckoff Farms Inc
Grandview, WA
07.2023 - 11.2023
- Managed daily office employee registration operations, and assisted people coming into office to look for work
- Responsible for collecting and reviewing onboarding paperwork, including verifying I-9 documents (passport, license, EAC,H2A visas, social security card etc) and setting up tax forms (W-4/W-2
- Verified hiring registration paperwork accuracy and checked for completion prior to processing and entering into system
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered high-volume, multi-line phone promptly and courteously
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Updated employee files with new details such as changes in address or salary levels.
- Audited timesheets during hop harvest for payroll records for accuracy.
Sales Associate
US Cellular Wireless
2705 East Lincoln Ave, Suit F
04.2023 - 07.2023
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards , restoring content and establishing new payment accounts.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted, verified and handled bank deposits
- Entered customers information into payment system accurately for billing purposes.
- Completed customer registration paperwork, verifying customer personal info with legal paperwork
Wireless Sales Consultant
Wireless Advocates
4900 Panama Lane Bakersfield California
03.2022 - 11.2022
- Provided exceptional services and pleasant shopping experiences to retail customers..
- Accepted and processed payments and purchases for new equipment using POS system.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Quoted prices, credit terms and other bid specifications.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Supervisor
Carnitas Uruapan, Inc
9501 Weedpatch HWY Lamont California
09.2015 - 07.2022
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Performed various money tranfer services to customers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
- Performed administrative duties, replenished stock, answered phones and filed paperwork.
- Traced and identified illicit proceeds deposited into financial institutions by analyzing financial documents.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Picker & Packer
Guimarra Vineyards
07.2017 - 06.2019
- Selected fruit to be harvested by studying size, shape, and color.
- Removed and discarded damaged fruits to improve harvest quality.
- Utilized appropriate tools to pick and trim fruits to quality standards.
- Weighed packaged items to calculate total weight.
- Assembled boxes, cartons and containers to package items.
- Labeled containers, container tags or products.
- Utilized adhesive labels and other materials to package items.
Sales Manager
Celulares Salvatierra D.E
10504 Main St Suit D Lamont California
06.2014 - 06.2017
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Performed various money tranfer services to customers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
- Performed administrative duties, replenished stock, answered phones and filed paperwork.
- Traced and identified illicit proceeds deposited into financial institutions by analyzing financial documents.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Cashier Manager
Los Amigos Market
06.2015 - 12.2016
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Operated POS cash register and equipment to collect payments.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Arvin High School
Arvin, CA05.2015
Skills
- Reviewing data
- Information protection
Verbal and Written Communication
- New employee onboarding
- Data entry
- Payroll processing
Registration Documents
Cash Handling Accuracy
Inventory Tracking
Persuasive Selling
Cash Register Operation
Data entry
Timekeeping management
Wage calculation
Confidentiality
Dependable and adaptable
Customer service
Payroll processing
Filing
Reviewing data
Checking time cards
Payroll auditing
Customer relations
Employee hiring registration processes
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Payroll Clerk
Wyckoff Farms
11.2023 - 11.2025
Office Administrative Assistant
Wyckoff Farms Inc
07.2023 - 11.2023
Sales Associate
US Cellular Wireless
04.2023 - 07.2023
Wireless Sales Consultant
Wireless Advocates
03.2022 - 11.2022
Picker & Packer
Guimarra Vineyards
07.2017 - 06.2019
Supervisor
Carnitas Uruapan, Inc
09.2015 - 07.2022
Cashier Manager
Los Amigos Market
06.2015 - 12.2016
Sales Manager
Celulares Salvatierra D.E
06.2014 - 06.2017
High School Diploma -
Arvin High School