Kathleen Brewer

Agency Producer and Customer Service Representative.

• Developed strong relationships with clients through clear communication and understanding of their objectives, resulting in repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Educated customers about billing, payment processing and support policies and procedures.
• Secured new business opportunities by presenting compelling pitches that demonstrated agency's capabilities and expertise.