Kathleen Brokaw
Lansing
Summary
Dynamic professional with a strong background in customer service and administrative support at Lansing Community College. Proven ability to manage inventory and enhance operational efficiency. Skilled in Adobe Photoshop and effective communication, consistently achieving high customer satisfaction and fostering positive relationships. Recognized for creative contributions in art education and event coordination.
Overview
11
11
years of professional experience
Work History
Student Gallery Assistant
Stamps Gallery
Ann Arbor
09.2023 - Current
- Company Overview: University Of Michigan
- Greeted incoming guests
- Assisted with educational program
- Stocked materials
- University Of Michigan
Student and Faculty Administrative Support
Lansing Community College
05.2022 - 08.2023
- Company Overview: SCIENCE AND MATH DEPARTMENT
- Answered incoming calls from students
- Directed student to the appropriate departments to answer their school questions
- Maintained copy machine
- Distributed mail
- Took supply inventory
- Make supply orders
- Edited excel documents
- SCIENCE AND MATH DEPARTMENT
Art Education Intern
Lansing Art Gallery
01.2023 - 05.2023
- Prepared art activity bags for kids and people with disabilities
- Ordered art supplies
- Created instructional videos
- Created print media through Canva
- Marketed scholarship programs to teachers
- Assisted at Gallery openings
- Aided in weekend craft workshops
Catering Coordinator
Grand Traverse Pie Company
04.2016 - 11.2019
- Coordinated, prepared, and delivered all catering orders
- Maintained QuickBooks for all electronic transfers and checks paid to our corporate office
- Handled all billing with credit cards
- Developed and maintained catering scheduling system
- Collaborated with management on inventory needed in stock for the coming weeks
- Maintained records and calendars of clients to prior sales in preparation for the coming year
- Worked with customers in planning orders to satisfy the amount of people they needed to feed and to meet their budget
- Marketed to offices providing samples with materials and menus to promote the company
- Adjusted menus to fit allergy and dietary needs
- Maintained high grossing sales for the company the past 2 years, including quarterly sales growths and high as 12%
Baker
Grand Traverse Pie Company
09.2014 - 11.2019
- Prepared and managed wholesale accounts
- Delivered wholesale orders
- Helped in customer service during busy lunch rushes
- Aided the food line during the busy lunch rushes
- Baked and prepared a variety of baked goods
Education
Bachelor of Fine Arts -
University of Michigan, Stamps School of Art And Design
Ann Arbor, MI05-2026
Associates in Arts Foundation -
Lansing Community College
Lansing, Michigan12.2023
High School Diploma -
Everett High School
Lansing, Michigan12.2004
Skills
- Amazing customer service
- Affinity Photo
- Microsoft office
- Canva
- QuickBooks
- Adobe Illustrator
- Adobe Photoshop
- Communicates well with difficult customers/students/clients
- Baking
- Food Prep
- Inventory analysis
- Great problem solver in general
- Artistic direction
- Art history
- Critical thinking
- Effective communication
- Oil painting
- Charcoal and oil painting
Awards
- 2021-2023 WISE program mentee
- 2022 Zimmerman Award winner
- 2023 Zimmerman Award Winner
- LCC Presidents List
- Art included in Michigan State University’s 'Creativity in the Time of COVID.' exhibit
Pronouns
she/her
Timeline
Student Gallery Assistant
Stamps Gallery
09.2023 - Current
Art Education Intern
Lansing Art Gallery
01.2023 - 05.2023
Student and Faculty Administrative Support
Lansing Community College
05.2022 - 08.2023
Catering Coordinator
Grand Traverse Pie Company
04.2016 - 11.2019
Baker
Grand Traverse Pie Company
09.2014 - 11.2019
Bachelor of Fine Arts -
University of Michigan, Stamps School of Art And Design
Associates in Arts Foundation -
Lansing Community College
High School Diploma -
Everett High School
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