Maya Thompson
4470 SW Stoddard DR Aloha,OR
Summary
Dynamic administrative professional with a proven track record at Avamere at Bethany, excelling in customer service and effective communication. Skilled in managing medical records and enhancing patient satisfaction through meticulous attention to detail. Recognized for leadership in training staff and fostering positive interactions, ensuring operational efficiency and a supportive environment.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Avamere at Bethany
09.2024 - Current
- Coordinated office communications, ensuring timely information flow among departments.
- Managed scheduling and calendar organization for executive leadership.
- Assisted in onboarding new staff, providing training on operational procedures.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Part Time Medical Records / Part Time Receptionist
Avamere at Bethany
04.2024 - 09.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments to enhance operational efficiency and patient
- Enhanced patient satisfaction by providing efficient administrative support and maintaining organized medical records.
Medical Records On-Call Personnel
Avamere at Bethany
11.2023 - 04.2024
- Enhanced patient satisfaction by accurately processing medical records requests in a timely manner.
- Improved accuracy of medical records by diligently reviewing documentation for completeness and correctness.
- Enhanced patient privacy by diligently maintaining and updating confidential medical records.
Volleyball Coach
Century High School
07.2021 - 01.2023
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Held special events to promote camaraderie among teammates, families and community members.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Intern Arbor Activities Director
Avamere At Bethany
06.2022 - 06.2022
- Engaged residents through events, small groups and personal attention.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
Shift Supervisor
Papa Murphy's
02.2019 - 03.2021
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Volunteer
Avamere At Bethany
04.2010 - Current
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
High School Diploma -
Century High School
Hillsboro, OR06-2021
Skills
- Positive Interactions
- Active Listening
- Leadership
- Amazing customer service
- Training skills
- Hospitality Service Expertise
- Adaptable and Flexible
- Communications Strategies
- Time Management
- Serve Customer Needs
- Upselling
Timeline
Administrative Assistant
Avamere at Bethany
09.2024 - Current
Part Time Medical Records / Part Time Receptionist
Avamere at Bethany
04.2024 - 09.2024
Medical Records On-Call Personnel
Avamere at Bethany
11.2023 - 04.2024
Intern Arbor Activities Director
Avamere At Bethany
06.2022 - 06.2022
Volleyball Coach
Century High School
07.2021 - 01.2023
Shift Supervisor
Papa Murphy's
02.2019 - 03.2021
Volunteer
Avamere At Bethany
04.2010 - Current
High School Diploma -
Century High School