Summary
Work History
Education
Skills
Timeline
Generic

Kathleen Bromgard

Kalispell,MT

Summary

Adept at enhancing customer experiences and streamlining operations, I excelled in roles at Panera Bread and other notable companies. My expertise in cash handling and problem-solving, coupled with a commitment to exceptional service, consistently improved satisfaction ratings. Skilled in both teamwork and inventory management, I effectively boosted efficiency and workplace harmony.

Work History

Cashier Assistant

Panera Bread
  • Worked with other associates to support cashiers and management needs.
  • Met customer needs through polite, friendly and attentive service.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Operated cash register to record transactions accurately and efficiently.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.

Cashier

Zip Trip
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Prep Cook

Dominos Pizza Inc.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Conserved resources by utilizing proper portion control techniques during meal preparation.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.

Store Shopper

Walmart
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Stored perishable items in refrigerated area until customer's pickup.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Selected best-quality perishable items such as meat and produce.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.

Cashier Ncloser

On Your Way Gas Station
  • Worked with other associates to support cashiers and management needs.
  • Met customer needs through polite, friendly and attentive service.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Operated cash register to record transactions accurately and efficiently.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.

Education

All Major Studies

Hellgate High
Msla Mt
06.1992

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Patience and empathy
  • Basic math
  • Cash handling
  • Critical thinking
  • Professional appearance
  • Merchandise restocking
  • Relationship building
  • Drawer balancing
  • Inventory processes
  • Friendly and outgoing
  • Verbal and written communication
  • Shelf facing
  • Honest and dependable
  • Customer assistance
  • Reliable and responsible
  • Cleaning and sanitizing
  • Issue resolution
  • Refunds and exchanges
  • ID verification
  • Basic mathematics

Timeline

Cashier Assistant

Panera Bread

Cashier

Zip Trip

Prep Cook

Dominos Pizza Inc.

Store Shopper

Walmart

Cashier Ncloser

On Your Way Gas Station

All Major Studies

Hellgate High

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Kathleen Bromgard