Kathleen Brooner
Santa Rosa,California
Summary
Dynamic professional with a proven track record at Burlington Coat Factory Distribution Center, excelling in customer service excellence and issue resolution. Leveraged customer assistance and money handling skills to enhance sales revenue and customer satisfaction. Committed to fostering positive change, demonstrated through effective conflict resolution and empathy in client interactions.
Overview
13
13
years of professional experience
Work History
Cahier
Burlington Coat Factory Distribution Center
10.2021 - 03.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
RAS Counselor
St Helena Recovery Center
03.2009 - 04.2017
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Guided clients in developing skills and strategies for dealing with problems.
- Facilitated group counseling sessions to support and encourage client growth.
- Designed safe and supportive environment for clients to discuss issues.
- Supported individuals dealing with mental health and emotional issues.
Education
High School Diploma -
06-2001
Brining institute of learning
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Conflict Resolution
- Issue Resolution
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- First Aid Certification
Work Preference
Work Type
Full TimeTimeline
Cahier - Burlington Coat Factory Distribution Center
10.2021 - 03.2022
RAS Counselor - St Helena Recovery Center
03.2009 - 04.2017
- Food Handler Certification (FHC) - State or County Health Departments.
- First Aid Certification
Santa Rosa High - High School Diploma,
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