Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Brown

Palm Springs,CA

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Gaming Inspector

Agua Caliente Gaming Commission
11.2021 - 10.2023
  • To protect Tribal Assets, as related to gaming, to ensure the honesty and integrity of all Gaming Operations being operated by the Tribe.
  • Reported violators and incidents to correct staff members and followed up with detailed documentation.
  • Oversaw casino staff during interactions with customers.
  • Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
  • Conduct Departmental Audits to validate policy compliance

Ace Club Players Club Representative

Agua Caliente Casino Resort & Spa
10.2018 - 11.2021
  • Serve as initial guest contact and key data entry clerk for ACE Club database information.
  • Provides excellent guest service through clear communication of all marketing activities and promotions, and amenities available to guests.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Issue and reprint club cards to guest.
  • Assists guests both over the phone and in person.

Order Processor

Honey Baked Ham
03.2014 - 06.2017
  • Answer and direct incoming calls
  • Processed customer phone orders
  • Handled customer inquiries and suggestions courteously and professionally.
  • Update customers on current offers and promotions

Education

High School Diploma -

Palm Springs High School
Palm Springs, CA
06.2008

Skills

  • Strong customer service and communication skills
  • Problem-Solving Ability
  • Multi-Line Telephone Operation
  • Professional Telephone Demeanor
  • Active Listening
  • Service Standard Compliance
  • Daily Logs
  • Complex Problem-Solving
  • Time Management
  • Reading Comprehension
  • Detailed Documentation

Timeline

Gaming Inspector

Agua Caliente Gaming Commission
11.2021 - 10.2023

Ace Club Players Club Representative

Agua Caliente Casino Resort & Spa
10.2018 - 11.2021

Order Processor

Honey Baked Ham
03.2014 - 06.2017

High School Diploma -

Palm Springs High School

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