Kathleen Capps
Jesup,GA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged strong multitasking and team collaboration skills at Alec’s Sports Bar and Grill to significantly improve service efficiency. My leadership as a Supervisor at Vanns BBQ increased productivity, showcasing my ability to blend hard skills like problem-solving with soft skills such as empathy, driving loyalty and repeat business.
Overview
24
24
years of professional experience
Work History
Waitress
Alec’s Sports Bar and Grill
Jesup, GA
08.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervisor
Vanns Bbq
Jesup, GA
01.2024 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Cleaning Contractor
Vacasa Vacation Rentals
Brunswick, GA
01.2022 - 11.2022
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
Waitress
Just South of Athens
Jesup, GA
03.2021 - 08.2021
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Waitress
Altamaha Steak House
Odum, GA
07.2019 - 12.2019
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress
Hog N Bones
Jesup, GA
10.2018 - 11.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Head Waitress
Spells Overpass Steak House
Jesup, GA
08.2001 - 05.2014
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
Customer Service Representative
Sisters Boutique
Jesup, GA
10.2000 - 08.2001
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
GED -
Brazosport College
Lake Jackson, TXSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Timeline
Waitress
Alec’s Sports Bar and Grill
08.2024 - Current
Supervisor
Vanns Bbq
01.2024 - 09.2024
Cleaning Contractor
Vacasa Vacation Rentals
01.2022 - 11.2022
Waitress
Just South of Athens
03.2021 - 08.2021
Waitress
Altamaha Steak House
07.2019 - 12.2019
Waitress
Hog N Bones
10.2018 - 11.2019
Head Waitress
Spells Overpass Steak House
08.2001 - 05.2014
Customer Service Representative
Sisters Boutique
10.2000 - 08.2001
GED -
Brazosport College