KATHLEEN CEDILLOS
Redondo Beach,CA
Summary
Committed professional with a solid history as a 911 Dispatcher offering over 20 years of related experience and accomplishments in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Extensive training Public safety as well as policies and procedures for the City of Redondo Beach. I am dedicated to meeting the City's goals while utilizing consistent and organized practices and am skilled in working under pressure and adapting to new situations and challenges.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Emergency Services Dispatcher
City Of Redondo Beach
Redondo Beach, CA
09.2001 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrant information into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Served as a Certified Training Operator for over 19 years and assist with updates to all training materials.
Education
CERTIFICATE - POLICE FORENSIC TECHNICIAN
Rio Hondo College
Whittier, CA 01.2001 - 07.2001
High School Diploma -
Leuzinger High School
Lawndale, CA06.1981
Skills
- Basic life support understanding
- Information intake
- Map reading skills
- Police and fire procedures
- Computer-aided dispatching
- Interpersonal Communication
- Attention to Detail
- Organization and Time Management
- Excellent Communication
- Problem-Solving
- Decision-Making
- Proficient with Hiterm, Mark43, Rapid Deploy, TLO, Excel, Word, as well as RMS system
- Data Entry
- Critical Thinking
- Dependable and Responsible
Certification
- CTO - Communications Training Operator
- PST - Public Safety Telecommunicator
Timeline
Emergency Services Dispatcher
City Of Redondo Beach
09.2001 - Current
CERTIFICATE - POLICE FORENSIC TECHNICIAN
Rio Hondo College
01.2001 - 07.2001
High School Diploma -
Leuzinger High School
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