Kathleen Cicco
Deltona,FL
Overview
19
19
years of professional experience
Work History
Merchant Development Manager
Telaffects
02.2018 - 01.2023
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
Customer Relations Supervisor
Grand Celebrations Cruise Line
11.2013 - 09.2017
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed customer relations on ongoing basis to maximize customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
B2B Sales Consultant
PRC/Alorica
08.2010 - 01.2012
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Collections Representative
JPMorgan Chase
05.2004 - 06.2006
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
Education
High School Diploma -
St. Mary's Central Catholic
Sandusky, OH06.1986
Skills
- Production Work
- Persuasion
- Building Materials
- Learning Strategies
Timeline
Merchant Development Manager
Telaffects
02.2018 - 01.2023
Customer Relations Supervisor
Grand Celebrations Cruise Line
11.2013 - 09.2017
B2B Sales Consultant
PRC/Alorica
08.2010 - 01.2012
Collections Representative
JPMorgan Chase
05.2004 - 06.2006
High School Diploma -
St. Mary's Central Catholic
Similar Profiles
Shannon EllShannon Ell
Billing Representative at TelaffectsBilling Representative at Telaffects
Jessica SmithJessica Smith
Customer Service Representative Supervisor at TelaffectsCustomer Service Representative Supervisor at Telaffects
Brissa NobleBrissa Noble
Customer Support Specialist at TelaffectsCustomer Support Specialist at Telaffects
Bobbie SherrodBobbie Sherrod
Customer Service Representative/ Agent at TelAffectsCustomer Service Representative/ Agent at TelAffects
Brandon FennellBrandon Fennell
Traffic Control Flagger at WRIGHT Traffic Control CompanyTraffic Control Flagger at WRIGHT Traffic Control Company