Kathleen Conner
Ballston Spa,NY
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
9
9
years of professional experience
Work History
Caseworker/ Aging Specialist
Saratoga County Dept of Aging
Ballston Spa , NY
01.2023 - Current
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Conducted outreach activities in the community in order to identify potential new referrals for program services.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Analyzed various health plans to determine which one best suits the customers' needs and budget.
- Assessed customer needs and provided tailored solutions for their individual healthcare requirements.
- Conducted research into new products available in the market and recommended them accordingly.
Life Insurance Physical Examiner
APPS Portamedic
Ballston Lake, NY
08.2015 - 03.2020
- Investigated inconsistencies in documentation or reports obtained from third parties.
- Maintained accurate files containing all relevant documents pertaining to each claim.
- Compiled evidence from various sources such as medical records, employment histories, and legal documents.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Worked remotely and independently , conducting in office and home visits .
Education
Bachelors of Science - Human Services
SUNY Empire State University
Saratoga Springs, NY05-2025
New York State Case Manager Certification -
Boston University
Boston, MA05-2023
Associates of Science -
Mildred Elley College
Albany, NY09.2015
Skills
- Managed care planning
- Medicare and Medicaid counseling
- Health Insurance review
- Analyzed coverage options
- Care planning
- Crisis intervention
- Referral coordination
- Communication
- Problem-solving
- Multitasking
- Documentation
- Client Advocacy
- Case Management
- Records Management
- Community Outreach
- Progress Evaluations
- Conflict Resolution
- Case Needs Assessment
- Resource Management
- MS office
Affiliations
- Volunteering time to judge US rowing sanctioned scholastic and college rowing competitions in the Northeastern United States.
Timeline
Caseworker/ Aging Specialist
Saratoga County Dept of Aging
01.2023 - Current
Life Insurance Physical Examiner
APPS Portamedic
08.2015 - 03.2020
Bachelors of Science - Human Services
SUNY Empire State University
New York State Case Manager Certification -
Boston University
Associates of Science -
Mildred Elley College
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