Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Kathleen Crocker-Casey

Worcester,MA

Summary

I am an individual with a proven track record of success and heavily increasing metrics and employee morale. I am a dedicated, highly focused, honest, hard working, and highly knowledgeable sales representative and manager who is known to do everything with integrity, honesty and skill; the right way, always!

Overview

9
9
years of professional experience

Work History

Retail Associate Manager

T-Mobile
Worcester, Massachusetts
06.2020 - Current
  • Resolved conflicts among employees and customers in a professional manner.
  • Handled customer inquiries promptly via phone or email.
  • Trained, supervised, and evaluated retail staff performance.
  • Reviewed employee and customer feedback surveys to identify areas of improvement.
  • Analyzed sales figures and developed strategies to increase revenue.
  • Conducted periodic audits of the store for compliance with company policies and procedures.
  • Implemented loss prevention measures to reduce shrinkage and theft incidents.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.

Geek Squad / Mobile Sales Representative

Best Buy Inc
Marlborough, MA
02.2018 - 03.2020
  • Provided technical support, troubleshooting assistance, and complete solutions to customers according to their needs.
  • Prepared reports on sales and repair performance metrics for management review.
  • Implemented innovative approaches to enhance the overall customer experience while assisting other associates with learning the same practices
  • Developed strategies for upselling additional products or services.
  • Resolved customer complaints in a prompt and professional manner.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Security Supervisor

US Security Associates
Worcester, MA
04.2015 - 02.2018
  • Supervised property entrances and exits and monitored resident safety by utilizing foot patrols and CCTV footage at a shelter with a main focus on survivors of Domestic Violence.
  • Ensured only authorized personnel are granted entry.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Provided security team leadership and contributed to on-call duties.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.

Education

Associate of Science - Criminal Justice

Bunker Hill Community College
Boston, MA
06-2020

Bachelor of Science - Criminal Justice

University of Massachusetts - Lowell
Lowell, MA

Skills

  • Adaptability to Everchanging Environments
  • Fast Paced
  • Critical Thinking
  • Conflict Resolution
  • Information Gathering
  • Prioritization
  • Time Management
  • Complete Technological Literacy
  • Customer Service
  • People Leader
  • Coaching and Development
  • Goal Setting and Achievement
  • Measurable Metric Growth
  • Solution Selling
  • Client Relationship Management
  • Profitability Optimization
  • Communication

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Retail Associate Manager

T-Mobile
06.2020 - Current

Geek Squad / Mobile Sales Representative

Best Buy Inc
02.2018 - 03.2020

Security Supervisor

US Security Associates
04.2015 - 02.2018

Associate of Science - Criminal Justice

Bunker Hill Community College

Bachelor of Science - Criminal Justice

University of Massachusetts - Lowell

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Kathleen Crocker-Casey