Kathleen Diaz-betancourt
Baton Rouge,LA
Summary
Dedicated and adaptable professional with experience in fast-paced food service, preschool assistance, and housekeeping roles. Strong communication and customer service skills with the ability to multitask, work efficiently under pressure, and maintain a positive attitude. Fluent in English and Spanish with a strong work ethic and passion for helping others.
Overview
6
6
years of professional experience
Work History
Housekeeping
Family Worship Center
Baton Rouge, LA
05.2023 - Current
- Established trust with clients through consistent punctuality, reliability, discretion, and professionalism while performing housekeeping tasks.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained exam rooms by monitoring and replenishing supplies and performing routine housekeeping.
- Promoted a clean working environment through regular housekeeping activities and adherence to sanitation protocols.
Preschool
Family Christian Academy
Baton Rouge, LA
03.2023 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Crew Member
Crumbl Cookies
Baton Rouge, LA
01.2023 - 02.2023
- Assisted in training new crew members on operational procedures and customer service expectations.
- Managed cash register transactions accurately while handling customer payments and providing receipts.
- Implemented strategies to reduce wait times, enhancing overall customer satisfaction during busy shifts.
- Adapted quickly to changes in menu items or promotional offers to maintain service efficiency.
Crew Member
Lit Pizza
Baton Rouge, LA
04.2022 - 11.2022
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and positive experiences.
- Operated kitchen equipment efficiently to prepare high-quality food items according to established standards.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations consistently.
- Collaborated with team members to meet service goals during peak hours, enhancing overall operational efficiency.
- Handled cash register operations accurately, processing transactions swiftly while maintaining attention to detail.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
Chic-Fil-A
Baton Rouge, LA
03.2021 - 05.2021
- Provided exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization in dining and kitchen areas to ensure compliance with health standards.
- Operated kitchen equipment, including fryers and grills, while adhering to safety protocols.
- Collaborated with team members to ensure timely food preparation during peak hours.
- Worked well with teammates and accepted coaching from management team.
Crew Member
McDonald’s
Denham Springs, LA
07.2020 - 10.2020
- Assisted customers with orders and payments
- Maintained cleanliness and followed safety procedures
- Supported team operations during busy hours
Education
Process Technology
ITI Technical College
Baton Rouge, LAHigh School Diploma -
Denham Springs High School
Denham Springs, LA05.2022
Skills
- Bilingual: English & Spanish
- Customer Service
- Communication Skills
- Teamwork
- Multitasking
- Cash Handling
- Food Preparation
- Cleaning & Sanitation
- Time Management
- Organization
- Dependability
- Fast Learner
- Childcare Assistance
Timeline
Housekeeping
Family Worship Center
05.2023 - Current
Preschool
Family Christian Academy
03.2023 - 05.2023
Crew Member
Crumbl Cookies
01.2023 - 02.2023
Crew Member
Lit Pizza
04.2022 - 11.2022
Crew Member
Chic-Fil-A
03.2021 - 05.2021
Crew Member
McDonald’s
07.2020 - 10.2020
Process Technology
ITI Technical College
High School Diploma -
Denham Springs High School