Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Frank

Howell,NJ

Summary

Accomplished Food & Beverage Manager with a proven track record at Freehold Raceway, adept in cost control and inventory management. Excelled in enhancing service skills and efficiency, significantly boosting sales through special events. Skilled in team leadership and fostering strong supplier relationships, ensuring top-notch service and product quality. Demonstrates exceptional organizational skills and a calm demeanor under pressure.

Overview

41
41
years of professional experience

Work History

Food & Beverage Manager

Freehold Raceway
04.1989 - 01.2025
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Maintained highest standards for beverage quality and service.
  • Organized successful special events that contributed to increased sales figures.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
  • Managed bar and wait staff and directed hiring program.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
  • Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Store Manager

Beauty Plus Beauty Supply Store
06.1984 - 04.1989
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.

Education

High School Diploma -

Allentown High School
Allentown, NJ

Skills

  • Food and beverage operations
  • Cost control
  • Ordering supplies
  • Team leadership
  • Employee supervision
  • Customer service
  • Inventory management
  • Scheduling
  • Back of house management
  • Front of house management
  • Calm and pleasant demeanor
  • POS terminal operation
  • Purchasing
  • Money handling
  • Multitasking Abilities
  • Organizational skills

Timeline

Food & Beverage Manager

Freehold Raceway
04.1989 - 01.2025

Store Manager

Beauty Plus Beauty Supply Store
06.1984 - 04.1989

High School Diploma -

Allentown High School

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Kathleen Frank