Oraphan (Aura) THONGSUJARITPHAN
La Plata,MD
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
Thai & Sushi Bar Restaurant
Alexandria, VA
06.2010 - 10.2018
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected dining and serving areas for cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Bartender Certificate
Bartending School
Indianapolis, IN09-2003
MBA - Human Resource Management
Central Queensland University (CQU)
Melbourne, Australia04-2001
Certificate (TAFF) - Certificate Information System Tecnology
RMIT University
Melbourne, Australia03-1998
Skills
- Service Delivery Management
- Cost Control
- Operations Oversight
- Menu pricing
- Sanitation Standards
- Food and Beverage Operations
- Food presentation
- Beverage knowledge
- Money Handling
- Kitchen staff coordination
- Scheduling Staffs
- Staff recruitment
- Health and Safety Regulations
Certification
Food Safety Manager Certification FSMC 2019-2025
Timeline
Food & Beverage Manager
Thai & Sushi Bar Restaurant
06.2010 - 10.2018
Food Safety Manager Certification FSMC 2019-2025
Bartender Certificate
Bartending School
MBA - Human Resource Management
Central Queensland University (CQU)
Certificate (TAFF) - Certificate Information System Tecnology
RMIT University
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