Summary
Work History
Overview
Education
Skills
Certification
Languages
Timeline
Server

Chabaphai Yocharee

Troy,OH

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, recognized at Fred Olsen Cruise Lines for outstanding teamwork. Proven ability in cash handling and guest engagement, consistently enhancing guest experiences through personalized service and effective problem-solving in high-pressure environments.

Work History

Server

Thai Kitchen Restaurant Sushi & Bar
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Penn Thai Grill Restaurant
02.2020 - 03.2023
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Stateroom Stewardess

Fred Olsen Cruise Lines
09.2014 - 07.2018
  • Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
  • Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
  • Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
  • Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
  • Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
  • Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.

Asst. Stateroom Stewardess

Carnival Cruise Lines USA
11.2009 - 06.2013
  • Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
  • Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
  • Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
  • Assisted travelers with special needs, providing compassionate care while ensuring their safety throughout the journey.

Secretary to Chief Engineer

Grand Mercure Fortune Bangkok
03.2006 - 08.2009
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Overview

19
19
years of professional experience
1
1
Certification

Education

Bachelor of Arts - Accounting And Management

Mahasarakham University
Mahasarakham Provice , Thailand

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Certification

- Crowed Management Training

- Elementary First Aid

- Fire Prevention and Fire fighting

- Personal Survival Techniques

- Personal Safety and Social Responsibility

- Security Awareness Training For Seafarers with Designated Security Duties


Languages

English
Professional Working
Thai
Full Professional

Timeline

Server

Thai Kitchen Restaurant Sushi & Bar
04.2023 - Current

Server

Penn Thai Grill Restaurant
02.2020 - 03.2023

Stateroom Stewardess

Fred Olsen Cruise Lines
09.2014 - 07.2018

Asst. Stateroom Stewardess

Carnival Cruise Lines USA
11.2009 - 06.2013

Secretary to Chief Engineer

Grand Mercure Fortune Bangkok
03.2006 - 08.2009

Bachelor of Arts - Accounting And Management

Mahasarakham University

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Chabaphai Yocharee