Kathleen Frohoff
Overview
11
11
years of professional experience
Work History
Initial Registration Representative
Enterprise Fleet Management
St. Louis, MO
06.2023 - Current
- Utilized MSO processing techniques leading to increased productivity and efficiency in work.
- Handled the duplication of MSOs from different manufacturers
- Consistently managed the collection and follow-up of documents for DFA
- Conducted training sessions for new employees and provided assistance to team members.
- Submitted initial registrations for units
- Conducted monthly state calls to verify the accuracy of state and process information.
- Managed organization, verification, and submission of required documents
Registration Supervisor
Golden Oak Lending
St. Louis, MO
07.2019 - 10.2023
- Provide training to new employees with making guides and teaching how to research investors sites
- Manage spreadsheets and reports to assure accuracy of work on team
- Review the teams work and provide assistance to other departments as needed
- Research investors guidelines in order to provide updated changes to the industry
Registration Processor
Golden Oak Lending
St. Louis, MO
06.2017 - 07.2019
- Lock mortgage rate in on new loans and verify the system was setup correctly
- Make changes to loans as needed such as rates, loan amounts and appraisal values
- Prepare loan packets to make sure everything was in the correct order to make the next step of the process run smoothly
Teller
American Eagle Credit Union
10.2015 - 10.2017
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Explained the features of various banking products available to customers.
- Explained account information to customers in detail as needed.
- Maintained accurate records of all transactions and customer interactions.
Indirect Lending Processor
American Eagle Credit Union
08.2013 - 10.2015
- Reviews and validated details of loan application and closing documents
- Collect and complied paperwork such as title abstracts, and insurance paperwork
- Setup, store and update customer files
- Communicate acceptance or rejection via mail, email, telephone or in person
Timeline
Initial Registration Representative
Enterprise Fleet Management
06.2023 - Current
Registration Supervisor
Golden Oak Lending
07.2019 - 10.2023
Registration Processor
Golden Oak Lending
06.2017 - 07.2019
Teller
American Eagle Credit Union
10.2015 - 10.2017
Indirect Lending Processor
American Eagle Credit Union
08.2013 - 10.2015
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