Kathleen F. Tutor
Guys,TN
Summary
Strong computer skills and detailed multi-tasking ability allow for the completion of assignments at or before expected delivery schedules. Organizational strength combined with excellent people skills delivers an outstanding record of on-time completion of demanding service level agreements to clients and colleagues. Proven ability to handle complex situations with professionalism and tact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Qualification Agent
Apria Healthcare
07.2015 - Current
- Managed client accounts, maintaining accurate records and fostering strong relationships.
- Collaborated with team members to streamline communication and improve service delivery efficiency.
- Developed training materials for new agents, enhancing onboarding processes and knowledge retention.
- Mentored junior agents, providing guidance on best practices and customer engagement techniques.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Demonstrated empathy and patience when interacting with customers to build rapport and trust.
- Processed authorizations and prescriptions sent in by Doctors and Hospitals for DME equipment to be delivered to patients.
- Tailored communication between Referrals and Medicaid and Medicare to ensure all necessary documents collected.
- Followed all Hippa Laws and procedures.
- Facilitated training sessions for new agents, elevating overall team performance.
Skills
- Microsoft Word
- Microsoft Excel
- Power Point
- Outlook
- Content Navigator
- Quickbooks
- MS Teams
- OneNote
- Internal Databases
- Chrome and Edge
- Right Fax Utility
- Ring Central
- UKG
- One Source
- Epic
Certification
DQP Certifications for Medicaid and Medicare for Durable Medical Equipment.
Timeline
Patient Qualification Agent
Apria Healthcare
07.2015 - Current
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