Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

KATHLEEN GAMBOA

Porterville,CA

Summary

Skilled in cash register sales, ensuring accurate itemization and total calculations for customers. Proven track record in delivering exceptional customer service and maintaining high satisfaction levels. Experienced in leading teams, implementing effective service strategies, and addressing challenging client concerns. Dedicated to contributing positively to team dynamics and achieving operational excellence. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

3
3
years of professional experience

Work History

F/T Service Manager

SMART & FINAL EXTRA
Porterville, CA
08.2022 - 06.2025
  • Cashier
  • Deposits/Money drops
  • Carry keys and alarm codes; open and close store
  • Oversee cleaning, maintenance, and deliveries staff outside of regular business hours
  • Perform and supervise daily procedures
  • Maintain a tidy and organized entrance area

Education

Associates Degree - true

Porterville College
Porterville, CA
06-2026

Diploma - Porterville, CA

Monache High School
Porterville, CA
06.2021

Skills

  • Register sales
  • Customer experience
  • Customer service
  • Daily operations
  • Service department management
  • Team management
  • Customer contact handling
  • Issue resolution
  • Team leadership
  • Problem resolution
  • Cash handling
  • Time management
  • Inventory control
  • Deadline driven
  • Bilingual in English and Spanish
  • Workplace safety
  • Verbal and written communication
  • Positive attitude
  • Customer service management
  • Staff motivation
  • Goal setting
  • Problem-solving
  • Shift scheduling
  • Documentation and reporting
  • Multitasking and organization
  • Trustworthy and honest
  • Employee training and development

Awards

Honor Roll Awards

Timeline

F/T Service Manager

SMART & FINAL EXTRA
08.2022 - 06.2025

Associates Degree - true

Porterville College

Diploma - Porterville, CA

Monache High School
KATHLEEN GAMBOA