Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Kathleen Garrett

Pleasant Grove,Utah

Summary

Dynamic professional with a proven track record at Wayfair LLC, excelling in customer advocacy and insurance policy optimization. Skilled in lead prospecting and relationship building, adept at enhancing customer satisfaction and resolving complex issues. Achieved significant improvements in client retention and service delivery through effective resource allocation and technical support.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medicare Insurance Agent

My Plan Advocate
Salt Lake City, UT
04.2023 - Current
  • Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Customer Advocacy Manager

Wayfair LLC
02.2015 - Current
  • Process BBB-Better Business and Attorney General Complaints
  • Process Personal Injury Claims and Property Damage Claims
  • Service Highly Escalated Customers Issues

Customer Care Representative

Convergys
Orem, UT
08.2010 - 10.2014
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Gathered customer feedback to suggest improvements for products and services.
  • Processed customer account changes with proprietary software.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.

Education

Business

Uvu
Orem, UT

Skills

  • Lead prospecting
  • Human resources coordination
  • Technical support
  • Resource allocation
  • Relationship building
  • Report generation

Certification

National Producers, 20623609

Awards

  • Top seller Showtime, 2014
  • Amythyst - Top Customer Service, 2018

Timeline

Medicare Insurance Agent

My Plan Advocate
04.2023 - Current

Customer Advocacy Manager

Wayfair LLC
02.2015 - Current

Customer Care Representative

Convergys
08.2010 - 10.2014

Business

Uvu

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Kathleen Garrett