Tiyona Booker

• Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Quoted and calculated premium rates for policies, using rate book, CRM software and calculator.

• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.

• Sold life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Met and exceeded revenue goals by 90% through generating new leads and identifying new clients.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Collected premiums on or before effective date of coverage.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

*Seasonal Role*

• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Handled outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
• Drove team revenue totals by bringing in top sales numbers.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

• Examined claims forms and other records to determine insurance coverage.
• Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
• Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Negotiated with claimants to settle claims.
• Examined photographs and surveillance and any other documents relating to claims.
• Investigated legal issues pertaining to auto claims

• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Completed store opening and closing procedures as per company guidelines.
• Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
• Mentored new sales associates on store return policies and customer service techniques.
• Worked with other sales associates to deliver excellent customer service and cut wait times at registers.

• Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Advised, and sold products in single and multiple transactions, averaging $300 in sales.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Motivated and trained team members to meet and exceed sales goals through positive reinforcement.