Kathleen Gaultney
Caseyville,IL
Summary
Dynamic Practice Manager with over 30 years of experience in healthcare operations. Skilled in financial reporting, customer service, and team development, contributing to improved patient relations and regulatory compliance. Ready to utilize expertise for operational excellence.
Overview
3
3
years of post-secondary education
31
31
years of professional experience
Work History
Advance Practice Manager
Mercy Pediatrics Fenton
Fenton, Missouri
01.1996 - Current
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed daily operations of pediatric practice to ensure efficient workflow.
- Supervised staff, fostering a collaborative and supportive work environment.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Coordinated staff recruitment, training, and scheduling activities.
- Developed training programs for new hires to streamline onboarding process.
- Implemented policies that improved patient care and compliance standards.
- Facilitated communication between healthcare providers and families to improve patient relations.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Oversaw billing processes, ensuring accuracy and timely submission of claims.
- Maintained financial records, including billing and accounts receivable and payable.
- Cultivated relationships with vendors to ensure timely delivery of supplies and services related to supplies and services related to the practice.
- Complied with OSHA and HIPAA regulations.
Education
Licensed Travel Agent - Tourism And Travel Management
TWA Travel Academy
St Louis, MO 01.1993 - 01.1996
High School Diploma -
Bunker Hill High School
Bunker Hill, ILSkills
- Practice management
- Billing precision
- Patient scheduling
- Electronic health records
- Compliance enforcement
- Financial reporting
- Referral management
- Inventory management
- Supplies ordering
- Staff training
- Hiring medical personnel
- Performance metrics
- Team building
- HIPAA and OSHA regulations
- Customer service
- Employee performance evaluations
- practice management
- Payroll administration
Timeline
Advance Practice Manager
Mercy Pediatrics Fenton
01.1996 - Current
Licensed Travel Agent - Tourism And Travel Management
TWA Travel Academy
01.1993 - 01.1996
High School Diploma -
Bunker Hill High School