Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Gerou

Orlando,FL

Summary

Highly experienced Inside Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

27
27
years of professional experience

Work History

Inside Sales Representative

Dayton Superior
04.2021 - 05.2023
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Recorded accurate and efficient records in customer database.

Buyer

Irvin Automotive
01.2002 - 10.2004
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Maintained complete documentation and records of all purchasing activities.
  • Communicated with vendors regarding inventory needs.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.

Lead Analyst

Ford Motor Company
01.2000 - 10.2001
  • On assignment at Ford Motor Company.
  • Oversee that all parts for Ranger prototype vehicles are delivered in accordance with build schedule.
  • Responsible for tracking parts with supplier from order date to delivery.
  • Conduct meetings with material follow-up analysts to confirm supplier timing.
  • Supply necessary reports to build team as required.
  • Assessed business requirements to create focused solutions.
  • Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
  • Developed and maintained successful business partnerships to address and proactively manage service issues.

Asset Management Coordinator

Penske Corporation
11.1998 - 01.2000
  • Responsible for authorizing and expediting all equipment and facility repairs/replacements for 700 Penske Auto Centers nationwide.
  • Review and determine plan of action for all estimates relating to equipment and facility repairs.
  • Schedule service calls for auto center equipment and handle all necessary follow-up.
  • Purchase new parts and equipment for auto centers as needed.
  • Reconcile invoices.
  • Maintain purchase order database.
  • Devise procedures to alleviate auto center involvement in equipment repairs.

Account Representative

Sika Corporation
10.1996 - 11.1998
  • Managed 200+ accounts for transportation division of international adhesives manufacturer.
  • Responsible for receiving and entering all orders, tracking and expediting shipments.
  • Work in conjunction with production and shipping to insure product availability and timely shipments.
  • Collaborated with other departments to address customer needs and service requests.
  • Maintain all pricing and issuance of credits.
  • Track inventory levels and initiate stock transfers.
  • Participate in problem solving teams to resolve internal issues and fine tune procedures.
  • Supported customer satisfaction through regular follow-up and communication.

Education

BA - Communications

Western Michigan University
Kalamazoo, MI

Skills

  • Order Management
  • Customer Relationship Management
  • Product and Service Sales
  • Verbal and Written Communication
  • Regional Sales and Support
  • B2B Sales
  • Database Management
  • Exceptional Customer Service
  • Inquiry Management
  • Phone and Email Etiquette
  • Superior Organizational Skills

Timeline

Inside Sales Representative

Dayton Superior
04.2021 - 05.2023

Buyer

Irvin Automotive
01.2002 - 10.2004

Lead Analyst

Ford Motor Company
01.2000 - 10.2001

Asset Management Coordinator

Penske Corporation
11.1998 - 01.2000

Account Representative

Sika Corporation
10.1996 - 11.1998

BA - Communications

Western Michigan University

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Kathleen Gerou