Kathleen Gonzalez
Tulare,CA
Summary
Human Resources Recruitment Specialist with two years of experience leading cultural change through staffing and business unit realignment. Collaborative and proactive advisor to senior leaders. Highly skilled in communications, mentoring, vetting potential employees, and building teams with diverse skill sets.
Overview
10
10
years of professional experience
Work History
Human Resources Recruitment Specialist
Kaweah Health
10.2022 - Current
- Enhanced recruitment efficiency by streamlining the candidate sourcing process.
- Coordinate biweekly orientations with employee Health for new hires,up to 35-42 employees
- Developed strong relationships with hiring managers to better understand their talent needs and preferences.
- Conducted thorough candidate screenings, including resume reviews, phone interviews, and reference checks.
- Maintained compliance with all federal and state employment regulations throughout the entire recruitment lifecycle.
- Organized job fairs and campus events to generate interest in available opportunities within the organization.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Helped set up medical, dental, and life insurance benefits to facilitate the employee onboarding process.
- Worked on special HR projects to promote and enhance services offered.
- Pre-screened resumes before sending them to hiring managers for consideration.
Human Resources Specialist
Kaweah Health
05.2022 - Current
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Participated in industry conferences and networking events to stay current on best practices in human resources management and share insights with the organization.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Worked alongside leaders to deploy new training strategies.
Patient Access Team Lead
Kaweah Health
08.2014 - Current
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Collaborated with clinical staff to ensure accurate scheduling and coordination of patient appointments.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Proactively resolved patient complaints and grievances by addressing the root cause of the issue and implementing corrective measures to prevent future occurrences.
- Collected and entered patient demographic and insurance data into a computer database to establish patient's medical records.
- Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of patient financial obligations.
- Trained new staff on hospital processes and procedures.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Education
Currently Still Attending FPU
Fresno Pacific University
Fresno, CA06.2021
Skills
- Employee Relations
- HR policies and procedures
- Organizational Development
- Workforce Planning
Timeline
Human Resources Recruitment Specialist
Kaweah Health
10.2022 - Current
Human Resources Specialist
Kaweah Health
05.2022 - Current
Patient Access Team Lead
Kaweah Health
08.2014 - Current
Currently Still Attending FPU
Fresno Pacific University
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