Kathleen Green
S Easton,MA
Summary
Dynamic Warranty Administrator with expertise in claims processing and warranty management at Village Auto Group. Proven track record of enhancing efficiency through data analysis and mentoring. Exceptional attention to detail and strong customer service skills fostered lasting client relationships and improved satisfaction ratings. Committed to continuous improvement and team collaboration.
Overview
7
7
years of professional experience
Work History
Warranty Administrator
Village Auto Group
Natick, MA
02.2022 - Current
- Processed warranty claims, ensuring compliance with manufacturer guidelines and company policies.
- Coordinated communication between customers, service departments, and manufacturers to resolve warranty issues.
- Analyzed claim data to identify trends and recommend process improvements for efficiency.
- Mentored junior staff on warranty procedures and best practices in claims management.
Service Advisor
Brigham Gill Motorcars
Natick, MA
06.2018 - 02.2022
- Assisted customers in identifying service needs and scheduling appointments.
- Provided detailed explanations of services, enhancing customer understanding and satisfaction.
- Maintained organized records of customer interactions and service history.
- Coordinated follow-up communications to ensure customer satisfaction post-service.
- Trained new staff on service processes and customer interaction techniques.
- Developed strong relationships with clients through consistent, personalized service delivery.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Automotive industry expertise
- Recordkeeping skills
- Claims submissions
- Paperwork processing
- Software applications
- Records management
- Paperwork coordination
- Appointment scheduling
- Compliance monitoring
- Policy management
- Attention to detail
- Customer service
- Critical thinking
- Teamwork and collaboration
- Coverage determination
- Claims adjustment
- Time management
- Multitasking Abilities
- Reliability
Timeline
Warranty Administrator
Village Auto Group
02.2022 - Current
Service Advisor
Brigham Gill Motorcars
06.2018 - 02.2022