KATHLEEN GRIST
Traverse City
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
25
25
years of professional experience
Work History
Sales and Customer Service
National Vacuum Equipment, Inc.
Traverse City
01.2001 - Current
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized customer needs promptly and efficiently to deliver tailored solutions.
- Recognized by management for providing exceptional customer service.
- Addressed customer requests and answered questions to elevate satisfaction.
- Collaborated with engineering, marketing, sales and customer service departments to ensure successful product launches
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Oscoda Area High School
Oscoda, MI07-1984
Some College (No Degree) - Office Management
Northwestern Michigan College
Traverse City, MISkills
- Customer relationship management
- Satisfaction improvement
- Solution implementation
- Product launch coordination
- Cross-functional collaboration
- Problem solving
Timeline
Sales and Customer Service
National Vacuum Equipment, Inc.
01.2001 - Current
High School Diploma -
Oscoda Area High School
Some College (No Degree) - Office Management
Northwestern Michigan College