Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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KATHLEEN GUEVARA

Los Angeles,CA

Summary

Detail-oriented and customer-focused professional with a strong track record in client relations and retail management. Proven ability to build solid relationships and effectively address customer needs. Demonstrated leadership as an Assistant Manager, complemented by hands-on experience as an overnight stocker and cashier, ensuring operational efficiency in fast-paced environments. Committed to leveraging skills in organizational excellence and customer service to drive business success.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Biglots
Culver City, CA
07.2022 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Implemented targeted sales strategies and upselling techniques, driving a 12% year-over-year revenue increase, and exceeding quarterly sales targets by 10% consistently.
  • Elevated customer satisfaction scores by 21% by resolving escalated issues, implementing personalized service initiatives, and maintaining a welcoming store environment.

Overnight Stocker and Cashier Associate

Biglots
Culver City, CA
06.2018 - 07.2022
  • Efficiently stocked and managed multiple pallets, ensuring accurate inventory placement and optimal organization of shelving systems to enhance warehouse operations and streamline accessibility.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Insurance Agent

Black Rock Financial
Downey, CA
03.2017 - 04.2018
  • Built strong relationships with over fifty clients through consistent. communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Attorney Office Assistant

City Hall
Los Angeles, CA
05.2015 - 12.2016
  • Assisted with day to day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.

Education

High School Diploma -

Augustus F. Hawkins High School
Los Angeles, CA
04-2017

Skills

  • Advanced POS functions
  • Merchandising
  • Product placement
  • Microsoft Excel
  • Customer service
  • Stock replenishment
  • Team Leadership

Languages

  • Spanish, Native
  • English, Native

Affiliations

  • Provided compassionate companionship and reliable transportation to elderly residents at a Los Angeles nursing home.
  • Organized and distributed food and clothing to homeless individuals through Los Angeles Mission food drives.
  • Supported pet adoptions through local cat shelter.
  • Mentored Middle school students providing tutoring support.
  • Supported engaging, fun, and smooth-running events for Prestige Cheerleading company by helping with organization and planning.

Timeline

Assistant Manager

Biglots
07.2022 - 09.2024

Overnight Stocker and Cashier Associate

Biglots
06.2018 - 07.2022

Insurance Agent

Black Rock Financial
03.2017 - 04.2018

Attorney Office Assistant

City Hall
05.2015 - 12.2016

High School Diploma -

Augustus F. Hawkins High School
KATHLEEN GUEVARA