KATHLEEN GUEVARA
Los Angeles,CA
Summary
Detail-oriented and customer-focused professional with a strong track record in client relations and retail management. Proven ability to build solid relationships and effectively address customer needs. Demonstrated leadership as an Assistant Manager, complemented by hands-on experience as an overnight stocker and cashier, ensuring operational efficiency in fast-paced environments. Committed to leveraging skills in organizational excellence and customer service to drive business success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Biglots
Culver City, CA
07.2022 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented targeted sales strategies and upselling techniques, driving a 12% year-over-year revenue increase, and exceeding quarterly sales targets by 10% consistently.
- Elevated customer satisfaction scores by 21% by resolving escalated issues, implementing personalized service initiatives, and maintaining a welcoming store environment.
Overnight Stocker and Cashier Associate
Biglots
Culver City, CA
06.2018 - 07.2022
- Efficiently stocked and managed multiple pallets, ensuring accurate inventory placement and optimal organization of shelving systems to enhance warehouse operations and streamline accessibility.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Insurance Agent
Black Rock Financial
Downey, CA
03.2017 - 04.2018
- Built strong relationships with over fifty clients through consistent. communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Attorney Office Assistant
City Hall
Los Angeles, CA
05.2015 - 12.2016
- Assisted with day to day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
Education
High School Diploma -
Augustus F. Hawkins High School
Los Angeles, CA04-2017
Skills
- Advanced POS functions
- Merchandising
- Product placement
- Microsoft Excel
- Customer service
- Stock replenishment
- Team Leadership
Languages
- Spanish, Native
- English, Native
Affiliations
- Provided compassionate companionship and reliable transportation to elderly residents at a Los Angeles nursing home.
- Organized and distributed food and clothing to homeless individuals through Los Angeles Mission food drives.
- Supported pet adoptions through local cat shelter.
- Mentored Middle school students providing tutoring support.
- Supported engaging, fun, and smooth-running events for Prestige Cheerleading company by helping with organization and planning.
Timeline
Assistant Manager
Biglots
07.2022 - 09.2024
Overnight Stocker and Cashier Associate
Biglots
06.2018 - 07.2022
Insurance Agent
Black Rock Financial
03.2017 - 04.2018
Attorney Office Assistant
City Hall
05.2015 - 12.2016
High School Diploma -
Augustus F. Hawkins High School
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