Joshua Gonsalves
Germantown,Maryland
Summary
Experienced and detail-oriented hospitality professional with a strong background in fine wine, craft beer, and upscale service environments. Proven success as an Assistant Manager at Gilly’s Craft Beer and Fine Wine, overseeing day-to-day operations, managing staff, logging inventory, and ensuring a refined and welcoming guest experience. Skilled in POS system administration, vendor relations, and staff development. Dedicated to creating an environment that highlights product excellence, operational efficiency, and exceptional service standards.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gilly’s Craft Beer and Fine Wine
2024 - Current
- Support all aspects of daily operations in a high-end wine and craft beer environment, ensuring smooth service and operational excellence.
- Manage and train front-of-house team members on wine and beer knowledge, proper service standards, and guest engagement techniques.
- Utilize GoTab POS to oversee menu updates, process transactions, manage tabs, and generate detailed sales reports.
- Maintain accurate inventory logs for wine, beer, and retail merchandise; coordinate vendor orders and deliveries to maintain optimal stock levels.
- Conduct opening and closing procedures, including cash reconciliation, shift reports, and end-of-day deposits.
- Collaborate with ownership on weekly sales analysis, cost control measures, and product selection.
- Assist in planning and hosting special events, such as wine tastings and private dinners, enhancing community engagement and brand visibility.
- Ensure compliance with state alcohol service laws, safety regulations, and sanitation standards.
- Serve and ensure smooth service to over 150 customers during peak hours
Wine & Beer Server / Key Holder
Gilly’s Craft Beer and Fine Wine
01.2020 - Current
- Served guests in an upscale environment, providing expert wine and beer recommendations based on palate preferences and menu pairings.
- Assisted with bar and retail operations, including product labeling, restocking, and maintaining proper storage conditions.
- Handled cash-out and shift reporting duties as key holder, ensuring accuracy and accountability.
- Supported inventory counts and collaborated with management to identify best-selling items and seasonal trends.
- Helped organize tasting events and staff education sessions, promoting product knowledge and guest engagement.
Server / Bartender
Gilly’s Craft Beer and Fine Wine
01.2020 - Current
- Delivered attentive, professional service in a high-volume restaurant while maintaining the elevated standards of a fine beverage program.
- Ensured accurate POS transactions and tip reporting, adhering to company policies.
- Assisted management with restocking, product rotation, and maintaining quality presentation of wine and beer offerings.
Education
Certification - Cybersecurity
American University
01.2022
Skills
- Fine Wine & Craft Beer Expertise
- POS System Management (GoTab)
- Inventory Tracking & Stock Control
- Staff Training & Leadership
- Scheduling & Labor Oversight
- Vendor Relations & Ordering
- Financial Reporting & Daily Reconciliation
- Customer Service & Guest Relations
- Event Coordination (Wine Tastings & Private Functions)
- Health, Safety & Compliance
- POS Systems: GoTab, Toast, Square, Aloha
- Inventory Tracking: Excel, Google Sheets, [any others you use]
- Scheduling Tools
- Office Software: Microsoft Excel, Word, Outlook
Certification
- ABS Certification
- ServSafe
Accomplishments
- Improved inventory accuracy by 50% through implementation of digital tracking logs and more efficient ordering cycles.
- Supported a 40% increase in wine and beer sales through enhanced staff education and guest interaction.
Timeline
Wine & Beer Server / Key Holder
Gilly’s Craft Beer and Fine Wine
01.2020 - Current
Server / Bartender
Gilly’s Craft Beer and Fine Wine
01.2020 - Current
Certification - Cybersecurity
American University
Assistant Manager
Gilly’s Craft Beer and Fine Wine
2024 - Current