Kathleen Hall

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Provided key clerical and administrative support to senior accounting staff.
• Reconciled bank accounts with updated information.
• Maintained confidentiality of sensitive financial information through proper storage and secure disposal methods.
• Reviewed financial statements and supporting documentation.

• Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
• Reduced invoice processing time with accurate data entry and timely vendor communication.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.

• Maintained payroll information by calculating, collecting, and entering data.
• Verified timekeeping records and handled any discrepancies with employees.
• Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
• Processed new hire paperwork and documents.
• Updated employee files with new details such as changes in address or salary levels.
• Reduced errors in payroll calculations through thorough review and reconciliation procedures.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Issued paychecks on designated pay dates to avoid employee dissatisfaction.

• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Assisted customers in navigating the company website or mobile app for self-service options when applicable.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

- Managed all aspects of nutrition rooms across multiple hospital floors, ensuring efficient and effective service delivery.

- Maintained accurate inventory levels by monitoring stock and placing tailored orders for each department's specific needs.

- Completed necessary paperwork for emergency orders promptly to ensure continuous supply and prevent disruptions in service.

- Reviewed and adjusted invoices to ensure accuracy and compliance with departmental budgets and standards.

- Engaged regularly with lead nurses to assess and enhance service quality, ensuring patient satisfaction and adherence to dietary requirements.